DATA & CRM MANAGER
OUR VISION: To Build a Thriving Community for ALL
OUR MISSION: To Empower individuals to achieve self-sufficiency and foster independence
If our Vision and Mission resonate with you, Metrocrest Services may be the place for you. We are looking for people whose values align with ours — individuals who are compassionate, collaborative, accountable, and committed to helping our neighbors achieve greater stability and independence.
ABOUT METROCREST SERVICES
Metrocrest Services exists to provide hope and build pathways to economic mobility for neighbors in the north Dallas area. We operate a whole-household, SDOH (Social Determinants of Health)-aligned model organized around five pillars: (1) Income (2) Health and Food (3) Workforce (4) Education/Training (5) Housing. Our neighbors are at the center of everything we do.
At Metrocrest, Neighbors-First is more than a phrase; it is how we work. We call the people we serve Neighbors because they are members of our community, not cases to be managed. We approach every interaction with dignity, curiosity, and a whole-household perspective, listening first, following through, and measuring our success by the progress our neighbors make. Every team member, regardless of role or title, is expected to embody and advance our Neighbor-First Values.
THE OPPORTUNITY
The Data & CRM Manager owns Metrocrest’s data infrastructure and serves as the organization’s Salesforce administrator. This individual builds and maintains the systems, procedures, and policies that turn everyday service activity into accurate, usable information, so that staff can see the whole household, leadership can track progress against organizational goals, and funders can trust what we report. The Data & CRM Manager trains and supports staff at every level of technical comfort, partners with each pillar to understand and meet its data needs, and serves as the primary liaison with Metrocrest’s Salesforce vendor. They are equally comfortable configuring a system, building a report, and sitting beside a colleague to help them use it well.