Data Engineer - AWS Connect
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Description
Key Skills: Cloud Computing, AWS, Telephony, VoIP, Contact Center AI, ivr, SOC Integration.
Roles and Responsibilities:
- Design and implement AWS Connect solutions for contact centers.
- Integrate VoIP and telephony systems with AWS services.
- Develop and manage IVR systems to enhance customer experience.
- Collaborate with cross-functional teams to ensure seamless integration with existing systems.
- Provide technical support and guidance for AWS Connect implementations.
Skills Required:
- 10-15 years of relevant experience.
- Expertise in AWS Connect and related AWS services.
- Strong knowledge of cloud computing principles.
- Experience with VoIP and telephony systems.
- Proficiency in designing IVR solutions.
Good to Have:
- Experience with CRM integration.
- AWS Certified Solutions Architect certification.
Education:
- Bachelor's Degree in Computer Science.
- Master's Degree in Information Technology.