Data Entry Operator 2

Short Description: This position will be a member of the Dental Unit Claims Processing Team providing data entry, general office, and answering phone calls from providers and recipients.

Complete Description: Dental Unit Claims Processing Team member

Duties include:

· Opening and distributing mail to dental unit staff

· Logging incoming prior authorization requests

· Adding or updating prior authorization records in the MMIS system

· Answering incoming phone calls from providers and recipients;

o Providing basic policy information to callers

o Looking up information in the MMIS system

o When necessary, transferring calls to other dental unit staff.

· • Data entry

· • Basic Microsoft Office toolkit knowledge

· •

· Nice to have

· • Dental or medical claims processing experience

· • Answering phones in a medical/dental office environment

· DE2

· Years of Relevant Experience: 2 to 4 years

· Preferred Education: Associates Degree or equivalent

· Role Description:

· •Comprehensive PC skills.

· •Able to follow written and spoken instructions.

· •Minimum of 35 wpm.

· •Ability to accurately enter information into a computer, accessing information from a computer, and verifying information on a screen.

· •Duties involve utilizing automated equipment, including electronic keyboard, display screen, and sorted memory to perform.

· •Ability to operate and understand basic scanning and imaging equipment, including pan, skew, and image correction techniques.

· •Ability to conduct basic data mining and data capture efforts.

· Services may be required to be provided at supplier’s site using supplier’s equipment. Typically need an end product of electronic data, typically transmitted through FTP.

· •Keypunch and verify records in specified format (ex. ASCII).

· •The total number of keystrokes is limited to actual characters, numbers and special characters that are keyed. Spaces, function keys, nulls, and zeros are not counted as keystrokes.

· •The contractor must complete all data forms within an agreed-upon amount of time from receipt or average a minimum of a set number of strokes each week data forms are in possession.

· •Error rate cannot exceed 1/2%. Error rate is calculated on a character (not field or record) basis.

· •Pickup and delivery by contractor to be made on a weekly basis.

· •For key entry, required that a second individual completed 100% key verification to control errors.

· •Knowledge of imaging and visual display operating practices, procedures, and techniques.

· •Knowledge of arithmetic and numbering systems.

· •Ability to operate equipment with speed and accuracy to ensure information is captured.

Thanks and Regards,

Jane Morgan