Data Entry Operator

DATA ENTRY OPERATOR

GENERAL DESCRIPTION:

Performs a variety of data entry related work in an assigned agency.

Works under close to general supervision according to set procedures but determines how or when to complete tasks.

GENERAL DUTIES AND RESPONSIBILITIES:

Queues customer applications for review and performs administrative review of customer applications prior to queuing.

Assists customers via telephone regarding general inquiries. Directs phone calls to the proper agency as needed.

Performs searches in systems for pending applications.

Performs cashiering duties for receipts.

Assists customers with applications in the public computer area.

Sorts mail in order to determine which mail processor to use and/or direct it to the appropriate division/person.

Resolves incomplete, problematic, contradictory, questionable data that is indicated on Work Orders, with appropriate Sections' Supervisors via telephone or in person.

Attends meetings, classes, training, as well as initiates meetings, training, on an as needed basis; fills-out forms and other informational requests and directives; and completes questionnaires.

Trains new Data Control personnel, sets-up workflow parameters, evaluates their processing capabilities and checks their corrections.

Creates customized forms and charts upon request from any Sections' Supervisors.

Performs related work as assigned.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Requires one (1) year in data entry or closely related experience