Data Management Specialist
Summary
Maintains and updates customer account data, enters new subscriber records, and provides phone/email support for account-related issues in an alarm monitoring and emergency response company.
Data Management Specialist
Full-Time | Data Entry & Customer Support | On-Site
About the Company
Emergency24 is a nationally recognized provider of professional alarm monitoring and emergency response services. With decades of experience supporting customers across the country, we are known for our reliability, long-standing client relationships, and commitment to high-quality service. We offer a stable work environment, strong team culture, paid training, and long-term career opportunities in a critical, life-safety industry.
Position Summary
The Data Management Specialist plays a key role in maintaining accurate customer account information while supporting both internal teams and external clients. This position is responsible for entering and updating subscriber data, assisting with account setup, and providing customer support related to account management systems.
This role requires strong attention to detail, the ability to navigate complex systems, and a commitment to delivering a high level of service. The Data Management Specialist serves as a reliable resource for customers by answering questions, troubleshooting issues, and ensuring account information is accurate and up to date.
Key Responsibilities
Data Entry & Account Management
• Accurately enter new subscriber account data and update existing records
• Maintain and verify account information for accuracy and completeness
• Navigate internal systems to manage customer account data efficiently
• Ensure data integrity and compliance with company standards
Customer Support & Communication
• Provide support to customers via phone and email
• Assist with account setup and portal navigation
• Troubleshoot account or access-related issues
• Answer questions related to processes, procedures, and services
• Deliver high-quality service through clear and professional communication
Issue Resolution & Coordination
• Identify and escalate complex issues to the appropriate departments
• Collaborate with internal teams to resolve customer concerns
• Follow up to ensure timely resolution of requests
Performance & Compliance
• Maintain strict confidentiality of customer and company data
• Meet daily productivity and accuracy expectations
• Follow established processes and data handling procedures