Data Network L1 Engineer

Company – TCS (MEA)

Job type – Full time

About Us:

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.

Job Description:

Key Responsibilities

• Track alerts for:
• Services Down
• MPLS link down / latency / packet loss
• VPN tunnel down
• Degradation on the link
• Identify service impact and classify alarms (P1/P2/P3)
• Log incidents in tools (ServiceNow / Remedy / Jira)
• Categorize based on service, severity, and impact
• Ensure timely acknowledgment and updates
• Follow defined SLA / TAT

3. Initial Troubleshooting

• Interface status (up/down)
• Device reachability (ping/traceroute)
• VPN tunnel status
• Basic SD-WAN checks
• Validate whether issue is:
• Access issue
• ISP problem
• Device-level fault
• Escalate to L2 / OEM / ISP / Field teams
• Follow defined escalation matrix for P1/P2 cases
• Ensure no delay in high-priority incidents

5. Communication & Coordination

• Provide regular updates to stakeholders
• Share shift handover notes and status summary

6. Process & SLA Compliance

• Ensure incident lifecycle adherence
• Maintain proper documentation in tickets
• Follow SOPs and audit requirements

Required Technical Skills

• Basic understanding of:
• TCP/IP, Routing & Switching
• MPLS concepts (L2VPN/L3VPN – basic)
• SD-WAN basics (overlay/underlay)
• Internet & VPN services
• Familiarity with:
• Ping, traceroute, basic CLI
• Monitoring tools and ticketing systems.

Application Deadline: 20-Sep-2026

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