Data network l1 engineer
Company
– TCS (MEA) Job type
– Full time About Us: Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit and follow TCS news at@TCS_News. Job Description:
Key Responsibilities
Track alerts for: Services Down MPLS link down / latency / packet loss VPN tunnel down Degradation on the link Identify service impact and classify alarms (P1/P2/P3) Log incidents in tools ( Service Now / Remedy / Jira ) Categorize based on
service, severity, and impact Ensure timely acknowledgment and updates Follow defined
SLA / TAT 3. Initial Troubleshooting
Interface status (up/down) Device reachability (ping/traceroute) VPN tunnel status Basic SD-WAN checks Validate whether issue is: Access issue ISP problem Device-level fault Escalate to
L2 / OEM / ISP / Field teams Follow defined escalation matrix for P1/P2 cases Ensure no delay in high-priority incidents 5. Communication & Coordination
Provide regular updates to stakeholders Share
shift handover notes and status summary 6. Process & SLA Compliance
Ensure
incident lifecycle adherence Maintain proper documentation in tickets Follow SOPs and audit requirements Required Technical Skills
Basic understanding of: TCP/IP, Routing & Switching MPLS concepts (L2 VPN/L3 VPN – basic) SD-WAN basics (overlay/underlay) Internet & VPN services Familiarity with: Ping, traceroute, basic CLI Monitoring tools and ticketing systems. Application Deadline: 20-Sep-2026 Privacy Note:
– TCS (MEA) Job type
– Full time About Us: Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit and follow TCS news at@TCS_News. Job Description:
Key Responsibilities
Track alerts for: Services Down MPLS link down / latency / packet loss VPN tunnel down Degradation on the link Identify service impact and classify alarms (P1/P2/P3) Log incidents in tools ( Service Now / Remedy / Jira ) Categorize based on
service, severity, and impact Ensure timely acknowledgment and updates Follow defined
SLA / TAT 3. Initial Troubleshooting
Interface status (up/down) Device reachability (ping/traceroute) VPN tunnel status Basic SD-WAN checks Validate whether issue is: Access issue ISP problem Device-level fault Escalate to
L2 / OEM / ISP / Field teams Follow defined escalation matrix for P1/P2 cases Ensure no delay in high-priority incidents 5. Communication & Coordination
Provide regular updates to stakeholders Share
shift handover notes and status summary 6. Process & SLA Compliance
Ensure
incident lifecycle adherence Maintain proper documentation in tickets Follow SOPs and audit requirements Required Technical Skills
Basic understanding of: TCP/IP, Routing & Switching MPLS concepts (L2 VPN/L3 VPN – basic) SD-WAN basics (overlay/underlay) Internet & VPN services Familiarity with: Ping, traceroute, basic CLI Monitoring tools and ticketing systems. Application Deadline: 20-Sep-2026 Privacy Note: