Data network l2 engineer
Company
– TCS (MEA) Job type
– Full time About Us: Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit and follow TCS news at@TCS_News. Job Description: Key Responsibilities 1. Advanced Troubleshooting & Fault Isolation Diagnose complex issues related to: Routing issues (BGP, OSPF, Static routes) SD-WAN overlay/underlay instability Perform deep analysis using CLI, logs, and monitoring tools 2. Incident Resolution & Service Restoration Own P1/P2 incidents escalated by L1 Restore services within
MTTR targets Troubleshoot: PE/CE connectivity issues VRF routing problems Tunnel failures (IPSec/SD-WAN) Qo S-related degradation 3. Routing & Protocol Analysis Hands-on experience in: BGP (peering, route propagation issues) OSPF (neighbourship, LSDB issues) MPLS labels & forwarding Identify routing loops, flaps, asymmetry 4. SD-WAN Operations Validate: Control connections Overlay tunnels Policy/config issues 5. Root Cause Analysis (RCA) Perform detailed RCA for major incidents Identify root causes: Config issues Hardware/software fault ISP/backhaul issues Policy misconfigurations 6. Change & Implementation Support Validate and support: Network changes Config modifications Routing updates Ensure impact assessment and rollback readiness Coordinate with: Manage vendor escalations and TAC cases 8. Performance & Stability Improvement Drive
network optimization Recommend improvements for: Routing stability Bandwidth optimization SD-WAN policy tuning 9. L1 Support & Governance Guide L1 team on troubleshooting Improve SOPs and knowledge base Ensure quality checks on ticket handling Required Technical Skills Strong expertise in: MPLS (L2/L3 VPN) Routing protocols – BGP, OSPF TCP/IP stack Hands-on in: Network logs & packet analysis Knowledge of: Qo S, SLA tracking Experience & Qualification B. Tech / Diploma (Telecom / Networking / IT) Certifications: CCNA/CCNP (preferred) SD-WAN certification (added advantage) Key KPIs MTTR reduction RCA quality & timeliness High severity incident resolution Repeat issue reduction Change success rate Strong understanding of: NOC / Service Assurance processes Incident / Problem / Change management Tools: Service Now / Remedy / Jira Monitoring tools (NMS/EMS) Soft Skills: Communication (customer & internal) Ability to work in 24x7 shifts. Application Deadline: 20-Sep-2026 Privacy Note:
– TCS (MEA) Job type
– Full time About Us: Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit and follow TCS news at@TCS_News. Job Description: Key Responsibilities 1. Advanced Troubleshooting & Fault Isolation Diagnose complex issues related to: Routing issues (BGP, OSPF, Static routes) SD-WAN overlay/underlay instability Perform deep analysis using CLI, logs, and monitoring tools 2. Incident Resolution & Service Restoration Own P1/P2 incidents escalated by L1 Restore services within
MTTR targets Troubleshoot: PE/CE connectivity issues VRF routing problems Tunnel failures (IPSec/SD-WAN) Qo S-related degradation 3. Routing & Protocol Analysis Hands-on experience in: BGP (peering, route propagation issues) OSPF (neighbourship, LSDB issues) MPLS labels & forwarding Identify routing loops, flaps, asymmetry 4. SD-WAN Operations Validate: Control connections Overlay tunnels Policy/config issues 5. Root Cause Analysis (RCA) Perform detailed RCA for major incidents Identify root causes: Config issues Hardware/software fault ISP/backhaul issues Policy misconfigurations 6. Change & Implementation Support Validate and support: Network changes Config modifications Routing updates Ensure impact assessment and rollback readiness Coordinate with: Manage vendor escalations and TAC cases 8. Performance & Stability Improvement Drive
network optimization Recommend improvements for: Routing stability Bandwidth optimization SD-WAN policy tuning 9. L1 Support & Governance Guide L1 team on troubleshooting Improve SOPs and knowledge base Ensure quality checks on ticket handling Required Technical Skills Strong expertise in: MPLS (L2/L3 VPN) Routing protocols – BGP, OSPF TCP/IP stack Hands-on in: Network logs & packet analysis Knowledge of: Qo S, SLA tracking Experience & Qualification B. Tech / Diploma (Telecom / Networking / IT) Certifications: CCNA/CCNP (preferred) SD-WAN certification (added advantage) Key KPIs MTTR reduction RCA quality & timeliness High severity incident resolution Repeat issue reduction Change success rate Strong understanding of: NOC / Service Assurance processes Incident / Problem / Change management Tools: Service Now / Remedy / Jira Monitoring tools (NMS/EMS) Soft Skills: Communication (customer & internal) Ability to work in 24x7 shifts. Application Deadline: 20-Sep-2026 Privacy Note: