Data/Report Analyst (Alabang) | Onsite
Summary
Analyzes BPO call-center data to build reports and dashboards, forecast staffing needs, and recommend process improvements for managers.
Work Setup: Onsite (Alabang)
Work Schedule: Night Shift, Shifting (no guaranteed weekends and local holidays off)
Requirements:
- Education: At least 2 years in college (No back subjects).
- Work Experience: Minimum 2 years in BPO with at least 2 years as a Data/Reports Analyst
Responsibilities:
- Convert raw data into meaningful reports and dashboards, highlighting key performance indicators
- Gather data from various sources and workforce management tools
- Analyze data to generate insights and recommendations for process improvement, business expansion, revenue growth, and resource utilization
- Assist managers in strategic planning, identifying inefficiencies, forecasting call volumes, adjusting staffing levels, and refining training programs for agents
- Collaborate with cross-functional teams to align strategies