Data Reporting and Analytics Consultant - Data Science

Data Reporting and Analytics Consultant , Data Science

Shift: 5:00 PM 2:00 AM or 6:00 PM 3:00 AM IST

Experience : 7- 12 years

Technology Skills:

• SQL (Expert)
• Python and/or R (Advanced to Expert)
• Tableau, Power BI or equivalent business intelligence and visualization platforms (Advanced)
• Advanced Microsoft Excel, including complex modeling, analysis and reporting (Expert)
• Predictive modeling and statistical analysis tools (Advanced to Expert) Natural Language Processing (NLP) tools and techniques (Advanced) Voice Analytics, Speech Analytics and Text Analytics platforms (Advanced)
• Data visualization and dashboard development tools (Expert).

Responsibilities:

• Apply statistical analysis, predictive modeling, segmentation, forecasting and performance measurement to solve complex business problems.
• Lead strategic analytics portfolios, programs and large-scale initiatives, including prioritization, stakeholder management and delivery of measurable business outcomes.
• Design and implement KPI frameworks, scorecards, dashboards and performance measurement strategies that support operational and strategic decision-making.
• Conduct member experience analytics, including analysis of member effort, repeat callers, repeat complaints, service interactions and operational performance drivers.
• Apply Voice Analytics methodologies to call recordings, interaction data and member feedback to identify friction points, contact drivers and improvement opportunities.
• Use NLP and text analytics to analyze call transcripts, complaints, survey comments and other unstructured data.
• Translate Voice Analytics and NLP findings into actionable business recommendations and present insights to senior leaders and business stakeholders.
• Consult with senior leaders and cross-functional stakeholders, translating business challenges into actionable analytics strategies and influencing enterprise decision-making.
• Support campaign analytics, audience segmentation, targeting strategies, engagement measurement and performance optimization.