Data Scientist, Predictive Analytics for CX
Summary
Build predictive models in SQL and Python to improve customer experience and workforce management for a US insurer.
Capgemini partners with a major US insurer to advance data-driven solutions across Contact Center, Workforce Management, and Customer Experience. A Data Scientist will leverage SQL, Python, and ML to build predictive models addressing real business challenges and deliver measurable impact.
You will collaborate with stakeholders to identify opportunities, develop data-driven solutions, and communicate insights to both technical and non-technical audiences, driving value across the organization.