Data Scientist Specialist - Customer Service
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Summary
Build and deploy ML models (predictive, deep learning, NLP) to improve customer service, clean data, run experiments, and mentor junior scientists.
- Build predictive machine learning models
- Clean and prepare data for modeling
- Communicate insights to stakeholders
- Design experiments and causal inference studies
- Develop and validate statistical models
- Develop deep learning and NLP solutions
- Document methodologies for reproducible research
- Drive data science governance and model quality
- Evaluate model performance
- Integrate models into business processes
- Lead predictive analytics workflows
- Mentor junior data scientists
- Perform data exploration
- Run hypothesis testing
- Work with large datasets