Data Support Specialist
We are seeking a Database Support Specialist to provide technical support and maintenance for our desktop database infrastructure. The ideal candidate will combine hands-on desktop support experience with database management expertise, specifically in Microsoft Access and/or SQL environments. You'll bridge the gap between our end users and database administrators, ensuring smooth database operations and user productivity.
Key Responsibilities
- Provide first and second-level technical support for desktop and database-related issues
- Manage and maintain Microsoft Access databases, including troubleshooting and optimization
- Write, modify, and optimize Access/SQL queries for reporting and data retrieval
- Configure and troubleshoot ODBC connections between applications and data sources
- Assist users with Access form design, macro creation, and data management
- Document issues, resolutions, and create knowledge base articles
- Perform regular database maintenance, and integrity checks
- Collaborate with IT and business teams to understand data requirements
- Train end-users on database tools and best practices
- Monitor database performance and identify optimization opportunities