Data & Systems Support Officer
Summary
In-house data and systems support role at a natural health products company in Mascot, Sydney: gathering business requirements, supporting ERP configuration and integrations, improving data quality and reporting, and providing general IT support. Key tools are ERP platforms and advanced Microsoft Excel.
Salary: $70,000 – $80,000 per year
About the role:
We’re looking for a technically capable and analytical Data & Systems Support Officer to join our team at Herbs of Gold Pty Limited. This full time role works across the business to understand system and data requirements, improve business processes and support the effective delivery, integration and ongoing optimisation of our business systems. Reporting to the Commercial & IT Manager, you’ll work closely with stakeholders across the business to understand operational needs, analyse business systems and data, and translate requirements into practical system solutions. You’ll play an important role in improving system functionality, data integrity, automation, and reporting, while supporting system implementations, integrations, and continuous improvement initiatives. Some key responsibilities include:
Engage with stakeholders across Sales, Finance, Operations and other business functions to understand business needs, gather requirements and identify opportunities to improve systems and processes.
Analyse business requirements, existing workflows, and system functionality to identify gaps, inefficiencies, and opportunities for improvement.
Document business and functional requirements, process flows, system specifications and supporting technical documentation to inform system changes and solutions.
Support the configuration, maintenance, enhancement and integration of ERP and other business systems to meet business requirements.
Investigate system issues, data discrepancies, automation alerts, and reporting anomalies, identifying root causes and coordinating appropriate solutions.
Analyse and support data transformation activities, system updates and improvements to data quality, accuracy, and integrity across business systems.
Work with internal stakeholders and external IT providers to troubleshoot technical issues, assess solutions, and support the delivery of system enhancements.
Participate in business systems projects, including requirements gathering, implementation, integration, testing, user acceptance testing, and deployment support.
Develop and maintain system documentation, procedures, and user guidance to support consistent and effective use of business systems.
Support reporting and data analysis, including advanced Microsoft Excel functionality, and assist users to improve their understanding and use of systems and reporting tools.
Support the provisioning and maintenance of IT hardware, software, and user access, including PCs, laptops, mobile devices, and peripherals.
Contribute to data security, system controls and business continuity through effective system administration and collaboration with relevant stakeholders.
About you:
You’re an analytical and solutions-focused professional who enjoys understanding how a business operates and using technology to solve problems, improve processes and deliver better outcomes.
You’ll bring:
A bachelor’s degree in Information Technology, Business or a related discipline.
At least 1–3 years’ experience in a business systems, ICT business analysis or related systems support role.
Experience engaging with business stakeholders to understand requirements, investigate problems and translate business needs into practical system improvements.
Strong analytical and problem-solving skills, including the ability to interpret data, identify trends and investigate discrepancies.
Experience supporting business systems, ERP platforms, system enhancements, data management or system integration activities.
The ability to document requirements, processes, system changes and technical procedures clearly and accurately.
Advanced Microsoft Office skills, particularly Excel, and confidence supporting users with systems and reporting.
Strong written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
Well-developed planning and organisational skills, with the ability to manage competing priorities and contribute to project delivery.
A continuous improvement mindset and a practical, customer-focused approach.
Experience supporting IT infrastructure in a small to medium-sized business would also be advantageous.
Working at Herbs of Gold:
Our people are at the heart of everything we do. Their passion and commitment have shaped who we are today, and in return, we're dedicated to creating a supportive work environment where they can thrive. Here are just a few of the benefits of working with us:
Complimentary daily breakfast, snacks, and barista-style coffee at our Mascot office.
Generous staff discount on our product range.
Employee Assistance Program (EAP) for you and your immediate family.
Wellbeing Fund to reimburse eligible health and wellbeing expenses.
Access to discounted gift cards and novated leasing options.
If you’re interested in applying your analytical and technical skills to improve business systems and support business performance, we’d love to hear from you. Herbs of Gold is an inclusive, purpose-led workplace that values diversity and welcomes people from all backgrounds. If you require support or adjustments at any stage of the recruitment process, please let us know - we're here to help. Please submit your application, including your resume and a bit about yourself, directly via the Herbs of Gold Careers page.
Advertisement posted 27 October 2026