Data Tango Leader

A Tango Leader is single accountable leader for a strategic customer account, responsible for end-to-end delivery, account governance, customer engagement, growth support, and overall client success.

Tango Leader – Role Description

Position: Tango Leader (Strategic Account Delivery Leader)

Purpose Own the overall success of a strategic customer account by ensuring delivery excellence, customer satisfaction, operational governance, talent management, and support for account growth.

Key Responsibilities

1. End-to-End Delivery Ownership

• Overall accountability for project and program delivery within the account.

• Ensure on-time, high-quality delivery.

• Manage portfolio health, risks, escalations, and dependencies.

• Drive operational excellence and delivery governance.

2. Executive Customer Relationship Management

• Act as the primary delivery interface with customer leadership.

• Build trusted relationships with business and IT stakeholders.

• Lead governance reviews and steering committee discussions.

• Drive customer satisfaction and referenceability.

3. Account Growth Enablement

• Work closely with Client Partners and Sales teams.

• Identify opportunities for expansion and transformation.

• Support pipeline development, solution shaping, and deal pursuits.

• Track strategic opportunities within the account.

4. Financial & Portfolio Management

• Monitor revenue, margin, utilization, and delivery KPIs.

• Improve profitability and operational efficiency.

• Drive forecast accuracy and execution discipline.

5. Talent & Team Leadership

• Lead delivery managers, architects, project managers, and technical teams.

• Build succession plans.

• Drive capability development and retention.

• Ensure high-performing delivery organizations.

6. Strategic Portfolio Governance

• Govern multiple programs and workstreams.

• Ensure alignment with account strategy and customer priorities.

• Drive transformation and innovation initiatives.

Required Skills

Leadership

• Executive stakeholder management

• Account leadership

• Conflict management

• Strategic thinking

Delivery Management

• Program & Portfolio Management

• Risk & Issue Management

• Financial Governance

• Delivery Assurance

Business

• Revenue & Margin Management

• Account Planning

• Solutioning Support

• Client Engagement

Technical

• Strong understanding of Data & Analytics / Digital Transformation programs

• Experience in cloud, analytics, AI, platform modernization, or enterprise transformation programs

Success Metrics

• Revenue Growth

• Delivery Margin

• Customer Satisfaction

• Zero Critical Escalations

• Delivery Predictability

• Employee Retention

• Pipeline Conversion Support

• Strategic Account Expansion