Database Administrator / System Analyst

Key Responsibilities:

System Operations and Support

• Ensure Student Information System (SIS) and all connected IT systems run smoothly, efficiently, and effectively.

• Set up, configure, support, and manage SIS and associated modules, LMS, applications, and databases.

• Manage schedules, attendance, grading scales and calculations, terms, and calendars. Lead the start-of-year/term set-up and the end-of-year rollover.

• Manage student enrolments, transfers, and withdrawals so records are processed correctly and consistently.

• Provide technical support by evaluating client needs and analysing requirements.

• Identify and gather requirements through consultations with internal users and external vendors.

• Raise and track cases with SIS/LMS and third-party technical support through to resolution.

• Prepare and maintain user documentation and provide help desk support to staff, students, and parents.

• Safeguard systems and data by maintaining confidentiality and adhering to security protocols and data protection requirements.

• Maintain professional and technical knowledge through continuous learning.

• Install, configure, test, and document plugins and customisations (using SQL and scripting where required), and manage the database, including queries, data fixes, imports and exports, backup and recovery, and data integration with other school systems (e.g. LMS, finance, library).

• Create and manage user accounts, security groups, and roles using least-privilege access, review access regularly, and support parent and student portal access.

• Build, test, and maintain report card templates and grading set-ups in line with the reporting calendar, check grades before publishing, issue termly guides to teachers and senior leaders, and develop reports and dashboards for analysis and external returns.

• Monitor data quality and carry out periodic student data audits (e.g. enrolment, attendance, contacts), report findings, and track corrections to completion.

System Development Life Cycle (SDLC)

• Conduct system studies to assess business needs and technical feasibility.

• Manage system development, testing, and troubleshooting, including maintaining a test environment and testing new releases before go-live.

• Research, test, and implement new SIS/LMS features and modules.

• Conduct system training for end-users, including staff induction, INSET sessions, and training on new releases.

• Oversee system implementation and delivery to ensure successful deployment.

• Provide support on basic Microsoft PowerApps solutions (e.g. simple apps and forms) used to streamline school processes.

Collaboration and Continuous Improvement

• Work independently as well as collaboratively in a project team environment.

• Adapt to new and innovative technologies quickly and effectively.

• Share ideas and solutions with peers to foster continuous improvement.

• Contribute to team objectives and organisational goals.

• Promote and safeguard the welfare of children and young people.