Database & Application Support Engineer
Database & Application Support Engineer
Location: Wellington, New Zealand
Employment: Full-time
Experience: Minimum 2 years' relevant support experience
Remuneration: Based on skills and experience
About the Role
Sys-Integrate is looking for a Database & Application Support Engineer to join our Wellington-based team.
This is a hands-on technical support role with an approximate 70% focus on database support and 30% on application, Azure and integration support.
The role is ideal for someone with a strong interest in databases who also enjoys troubleshooting applications, integrations, identity, APIs and cloud services.
We are open to candidates across different experience levels, provided you have at least 2 years of relevant IT support experience. Responsibilities and remuneration will be aligned with your experience and technical capability.
Key Responsibilities
Database Support – approximately 70%
You will provide operational support and administration across database environments, including:
Microsoft SQL Server
Azure SQL
PostgreSQL
Database monitoring and health checks
Troubleshooting database incidents and application/database connectivity issues
SQL performance investigation and optimisation
Backup, restore and recovery activities
Database security, access and permissions management
Database maintenance and operational activities
Supporting database upgrades, migrations and lifecycle activities
Working with application and infrastructure teams to investigate database-related issues
Supporting production and non-production environments
Participating in incident, problem and change management activities
Experience with Sybase would be an advantage but is not essential.
Application, Azure & Integration Support – approximately 30%
The role will also provide support across applications and supporting technology, including:
IIS-hosted applications and services
Microsoft Azure services
Azure-based integrations
APIs and backend services
Application configuration and deployment support
Troubleshooting application and API connectivity issues
Microsoft Entra ID / Azure AD
Azure AD B2C
Application authentication and identity-related issues
Supporting application certificates and service configurations
Troubleshooting issues across application, database, network and infrastructure layers
Working with development, infrastructure and integration teams to resolve incidents
Service Management & Operational Support
As this is an operational support role, candidates should be comfortable working within established IT service management processes.
You will be expected to:
Work with Service Desk and IT Service Management (ITSM) tools
Manage and progress incidents and service requests
Participate in problem and change management processes
Maintain accurate ticket updates and technical documentation
Work within agreed service levels and operational priorities
Follow established support and escalation processes
Apply ITIL principles as part of day-to-day service delivery
Communicate effectively with customers, technical teams and other stakeholders
What We're Looking For
Candidates should have:
A minimum of 2 years' experience working in an IT support, database, application or operational environment
Experience supporting Microsoft SQL Server
Good troubleshooting and analytical skills
Experience working with a Service Desk or ITSM tool
An understanding of IT service management and ITIL principles
Experience working within incident, service request and change management processes
Good written and verbal communication skills
The ability to investigate technical issues methodically and work with other teams through to resolution
A willingness to learn and work across database, application, cloud, integration and identity technologies
Experience with some of the following would be beneficial:
Azure SQL
PostgreSQL
Sybase
Microsoft Azure
IIS
REST/SOAP APIs
Azure integration technologies
Entra ID / Azure AD
Azure AD B2C
PowerShell or scripting
Application deployment and configuration
Monitoring and operational support tools
You do not need to have experience with every technology listed. We are interested in people with strong fundamentals, good troubleshooting skills and the willingness to broaden their technical capability.
What We Offer
A supportive and collaborative technical team
Exposure to enterprise-scale database and application environments
Hands-on experience across SQL Server, Azure, integration, applications and identity
Opportunities to learn from experienced technical specialists
Interesting work across enterprise and government environments
Flexible working arrangements
Opportunities to develop your skills across multiple technology areas
Remuneration aligned with your skills and experience
Location Requirement
This is a Wellington-based position.
Candidates must currently be based in Wellington or be able to work from Wellington as required.
If you have a database background and want to broaden your experience across Azure and application support or you're an application support engineer with strong database skills we'd like to hear from you.