Job Overview

We are seeking a talented Database Support Engineer to join our team and play a pivotal role in the sales cycle for our Agentic Database. You will be working on the post-sales side — driving onboarding, deployment, adoption, and long-term customer success. This customer-facing role requires a blend of deep technical expertise, strong communication skills, and a passion for solving complex data challenges throughout the customer journey.

Key Responsibilities

As a Database Support Engineer, you'll be the ongoing technical point of contact for customers, ensuring they realize sustained value from PhoenixAI's Agentic Database. Your responsibilities include:

• Onboarding & Deployment: Guide new customers through implementation and deployment, ensuring solutions architected during the sales cycle are realized in production.
• Adoption & Expansion: Serve as the ongoing technical point of contact post-sale, driving product adoption, resolving technical issues, and identifying opportunities for expansion.
• Customer Advocacy: Build trusted, long-term relationships with customer technical stakeholders, understanding their business problems and technical constraints deeply enough to represent their interests internally.
• Technical Health & Optimization: Proactively monitor account technical health, troubleshoot production issues, and recommend architecture or configuration improvements as customer needs evolve.
• Feedback loop to product/engineering: Relay patterns and pain points seen across customers back to the core engineering/product team
• Documentation: Keep detailed records of evaluations—covering use cases, challenges, PoC plans, and outcomes—to refine our process and inform product enhancements to PhoenixAI’s Agentic Database.
• Cross-Functional Partnership: Collaborate with sales to align technical discussions with business goals, address objections, and close deals, while gathering customer insights to shape PhoenixAI’s Agentic Database roadmap with product and engineering teams.
• Marketing Support & Thought Leadership: Boost PhoenixAI’s presence by delivering webinars, staffing conference booths, speaking at user groups, and writing blogs on Agentic AI use cases and best practices.
• Adhoc Support to Presales: Assist with the design or execution of Proof of Concepts for prospects when presales bandwidth requires it.

Qualifications

• Ambition & Curiosity: A driven, inquisitive mindset—eager to learn PhoenixAI Agentic Database product’s intricacies, tackle tough challenges, and grow into the role, even if starting with less experience or specific skills.
• Experience: 5+ years in a post-sales and/or pre-sales role such as solutions engineering, technical consulting or customer success engineering, ideally within the data analytics, database, or cloud infrastructure space.
• Technical Expertise:
• • Hands-on experience of OLAP workloads, query optimization, and data modeling (e.g., star schema, snowflake schema)
  • Proficiency in SQL.
  • Deep understanding of distributed data processing system theory.
  • Familiar with at least one of the public cloud platforms (AWS, GCP, Azure)
• Communication Skills: Proven ability to distill complex technical concepts into clear, compelling narratives for diverse stakeholders, from engineers to C-level executives.
• Problem-Solving: Adept at troubleshooting technical challenges during PoCs and adapting solutions to meet unique customer needs.
• Sales & Customer Success Mindset: Experience supporting sales and post-sales teams in technical evaluations, with a track record of securing technical wins and driving revenue growth.
• Bonus Points:
• • Knowledge of BI tools (e.g., Tableau, Looker)
  • Experience with streaming processing systems (Kafka, Redpanda, etc.)