Datacenter Network Engineer
About the role
The Datacenter Network Engineer role involves owning end-to-end L2 network operations including incident, problem and change management. You will act as a primary escalation point for major incidents and critical outages, ensuring SLA/KPI adherence and driving service improvements. This is a 1-year contract position based at Technology Park Bukit Jalil, working fully onsite during normal hours.
Key responsibilities
Own end-to-end L2 network operations (incident, problem & change management)
Act as primary escalation points for major incidents and critical outages
Ensure SLA / KPI adherence and drive service improvements
Lead daily operations calls, reviews, and reporting governance
Drive root cause analysis (RCA) and implement preventive actions for key outages
Coordinate with L1, L3, vendors, and cross-functional teams
Manage team workload, prioritization, and task allocation
Ensure process compliance (ITIL) and audit readiness
Drive automation, documentation, and knowledge management
Provide expert support for routing & switching (BGP, OSPF, MPLS, VLANs, etc.)
About you
Minimum 4 years experience as Network Engineer
Extensive hands on experience in firewall, Cisco ACI, load balancer, Aruba, Palo Alto
Must be open to work in office
ITIL process knowledge and foundation certified (good to have)
Experience and good knowledge with infra monitoring tools (SolarWinds, etc.) (good to have)
Automation exposure and transformation mindset and adoptability for any automation initiatives (good to have)
Strong stakeholder communication in business language (good to have)
Documentation & reporting discipline (good to have)
About us
Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. Tata Consultancy Services (Malaysia) Sdn Bhd, an MSC Status company established since 2003 has been serving various Malaysian customers from various industries across Banking & Financial Services, Telecommunications, Oil & Gas, Airlines, Healthcare, GLCs and many more.