DAVAO - Senior Manager - Customer Experience
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Keep management updated: Relay important information in the form of timely and accurate reports
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
Our most successful candidates will have:
- 5 years’ experience in Healthcare Recruitment
- 2 years' team management experience
- Basic hardware and networking skills
- Excellent communication and presentation skills
- Language Proficiency (either foreign language or dialect), if required
- Basic knowledge in Excel
- Understanding of the quality feedback & reports