Day and Night Reception Team Member
Summary
Handles guest check-ins/outs, front desk, and basic F&B tasks at a London hotel, ensuring friendly service and resolving issues during day and night shifts.
Ibis London Barking is looking for an enthusiastic person to join our team at the hotel. This position is for a Day and Night Reception Team Member who the will work in our fabulous team, incorporating both Front Office and Food and Beverage duties in line with the business demands with great possibilities for growth within the company.
Ibis London Barking is home to 86 inviting guest bedrooms (complete with en suite power showers, 43' flat screen TV's and tea & coffee facilities), our affordable London hotel puts on a very good value hot & cold breakfast spread each morning, setting you up for even the busiest of days.
Are you an ambitious and looking to work in a fun, stimulating and engaging environment?
Please only apply if you have the right to work in UK!
ROFILE / PERSONALITY
- Provide a friendly and personalised welcome for our guests
- Offer an attentive and personalised service
- Handle any comments made by guests and ensure follow-up
- Convey the image of the brand and the hotel
OVERVIEW OF DUTIES / MISSION
- You will have the ability to multi-task and have a proactive personality in this busy hands on role
- Welcomes guests as soon as they arrive with care and attention, with a personalised approach
- Provide guests with a single point of contact throughout their stay
- Be ready to assist at any stage of the guests stay, from welcome to farewell
- Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
- Promoting company’s ALL loyalty programme
- Prepare all the documents required for the day
Required Skills and Experience for Day and Night Reception Team Member
- Good interpersonal skills, guest oriented and service minded
- Flexible with working hours is essential
- Positive with a can-do attitude
- Good presentation and confident speaking skills
- Working knowledge of Microsoft Office
- Good listening skills and ability to anticipate
- Well organised
- Team Spirit
- Innovative
- Sales oriented
Benefits
£14.37 hourly rate
Working with a fabulous team that are at the heart of the hotel
Free meals on duty and uniforms provided
Accor F&B Discount at any Accor Hotel Worldwide
Accor Friends and Family Rates
Accor Development Program
Additional holidays with service
Cycle to work scheme
Eye Tests
Double paid Bank Holiday
28 days of holiday
And more: recommend a friend scheme; Employee Advisory Service; etc.