Day Center Program Manager
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Summary
Runs daily operations of a nonprofit, non-residential day center in Atlanta serving adults experiencing homelessness — supervising staff and volunteers, coordinating meals, showers, laundry and case-management referrals, managing the program budget, and ensuring trauma-informed service delivery and HMIS data compliance, Monday through Saturday.
Society of St. Vincent de Paul Georgia, Inc.
St. Vincent de Paul Georgia (SVdP) envisions a more just and compassionate Georgia, where every neighbor lives with dignity and opportunity. Our mission is to serve our neighbors with love and respect: delivering help, hope and pathways to self-sufficiency. With a core focus on preventing homelessness, fighting hunger, and improving health, we are the oldest and largest state-wide social service nonprofit. Our programs include rental and utility assistance, food recovery and distribution, and prescription fulfillment through an onsite pharmacy. Our essential elements are Faith, Friendship and Service, and we strive to practice the Vincentian Virtues of Simplicity, Selflessness, Gentleness, Humility and Zeal. Services are provided through the headquarters’ (Council) facility in Chamblee, GA, 76 Conferences (parish-based chapters) throughout the state, and 9 Thrift Stores. To learn more about SVdP Georgia and our programs, visit our website at www.svdpgeorgia.org
Feed. Clothe. House. Heal.
The Day Center Program Manager oversees the daily operations of a non-residential respite center serving adults experiencing homelessness. Operating six days per week, Monday through Saturday, the Center provides access to essential services, including meals, showers, laundry facilities, computers and charging stations. Participants may also access case management, mental health services through community partners, life skills classes, referrals and other resources that support housing stability and progress toward self-sufficiency.
The Program Manager is responsible for ensuring the Center operates safely, efficiently and consistently while providing a welcoming, respectful and trauma-informed environment. This role leads assigned staff and volunteers, coordinates services with internal teams and community partners, manages program resources, and monitors program performance and service quality. The ideal candidate combines strong operational and people-management skills with a commitment to serving adults experiencing homelessness with dignity and compassion.
Job Responsibilities
Program Operations and Administration
- Oversee the Center's daily operations, ensuring services are delivered safely, consistently and in accordance with established procedures and service standards.
- Develop, implement and maintain standard operating procedures, staffing schedules, workflows and operational guidelines.
- Coordinate the availability and delivery of meals, showers, laundry, computer access and other Center services.
- Oversee facility readiness, cleanliness, supplies, equipment and maintenance coordination to maintain a safe and welcoming environment.
- Manage the program budget, monitor expenditures and allocate resources effectively to support program objectives.
- Establish procedures for responding to emergencies, safety concerns, behavioral incidents and other situations requiring management intervention.
Staff and Volunteer Leadership
- Supervise and support assigned staff, establishing clear expectations, providing feedback and addressing performance concerns.
- Coordinate with the Family Support Center Casework Manager regarding case management staffing, service coordination and program coverage, consistent with the established supervisory structure.
- Collaborate with the Volunteer and Community Engagement team to recruit, schedule, train and support volunteers.
- Ensure staff and volunteers receive appropriate orientation and ongoing training in service standards, confidentiality, safety, trauma-informed practices and de-escalation.
- Foster a collaborative, respectful and mission-centered environment for staff, volunteers and program participants.
Neighbor Services and Program Quality
- Ensure services are delivered with dignity, compassion and excellence, consistent with St. Vincent de Paul Georgia's mission of providing help, hope and pathways to self-sufficiency.
- Promote a welcoming, inclusive and trauma-informed environment that respects the dignity, choices and individual circumstances of each neighbor.
- Respond promptly and appropriately to participant concerns, complaints and service-related issues.
- Coordinate with case managers and community providers to facilitate access to appropriate services, referrals and resources.
- Monitor program activities, participant feedback and service utilization; evaluate outcomes and recommend improvements to strengthen program effectiveness.
- Establish and monitor appropriate program measures, such as attendance, service utilization, referrals and participant feedback.
Compliance, Data and Community Partnerships
- Maintain accurate, complete and confidential program records in accordance with organizational policies and applicable privacy and data-security requirements.
- Ensure authorized staff maintain appropriate access to the Homeless Management Information System (HMIS), as applicable, and oversee compliance with relevant data-entry, quality and reporting requirements.
- Maintain awareness of applicable funder, program and Continuum of Care requirements relevant to the Center's operations.
- Develop and maintain productive relationships with nonprofit organizations, government agencies, service providers and other community partners.
- Represent the Center at community meetings, government meetings and Continuum of Care activities, as needed.
- Collaborate with other SVdP departments and program leaders to strengthen service coordination and support organizational goals.
Qualifications
- At least three years of experience serving adults experiencing homelessness or other populations facing complex social, economic, health-related or housing barriers.
- At least two years of supervisory or leadership experience strongly preferred.
- Demonstrated leadership, organizational, problem-solving and communication skills.
- Knowledge of trauma-informed care, de-escalation techniques and approaches to maintaining a safe, respectful service environment.
- Experience coordinating staff, volunteers, community services or multi-partner programs.
- Ability to manage budgets, monitor program performance, interpret data and use findings to improve service delivery.
- Familiarity with housing stability services, community-based service delivery models and resources available to adults experiencing homelessness.
- Proficiency with computer applications and case management or reporting systems; HMIS experience preferred.
- Ability to manage competing priorities, respond effectively to unexpected situations and make sound decisions in a dynamic service environment.
- Commitment to the mission and values of St. Vincent de Paul Georgia and the ability to work effectively in a Catholic nonprofit environment.
- Availability to work a schedule that supports Center operations Monday through Saturday, some Saturday work as required.
Work Environment
This position works in a community-based service setting serving adults experiencing homelessness. The role requires regular interaction with participants, staff, volunteers and community partners and the ability to respond calmly and professionally to changing operational needs and challenging situations. May be required to lift up to 20 pounds, with or without an accommodation.
