Day Dispatcher
Summary
Coordinates daily produce deliveries for restaurants, hotels, and stores in Texas, resolving driver issues and ensuring on-time service using routing software.
Overview:
Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Texas. With deliveries 365-days a year, 7-days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets.
Summary:
Mr. Greens is looking for a highly motivated and dedicated Transportation Day Dispatcher. In this position, you will play a vital role in the service function of the company. The position is responsible for resolving escalated driver issues, working with clients and vendors to resolve concerns. Respond to any claims submitted by customers. Analyzing any errors committed and provide feedback for improving procedures in our transportation department.
Accountabilities:
- Confirm all drivers have reported to work at the start of the shift. For any absent drivers, contact them immediately to confirm status and obtain an ETA.
- Ensure all key drivers on early routes (departing before 5:00 AM) are dispatched on time.
- Monitor daily routes to ensure delivery windows are being met.
- Ensure all drivers are properly signed into their tablets.
- Monitor all units, including truck units and key drops.
- Monitor and respond to all emails in a timely manner.
- Communicate with Sales when a driver is unable to complete a delivery.
- Handle routing-related questions and coordinate any requested changes with the Transportation Manager and/or Sales team, confirming whether delivery windows can be accommodated.
- Communicate any requests to adjust route order or prioritize specific customers back to Sales, confirming feasibility.
- Learn and utilize Omnitracs for routing support.
- Post updates in the Austin customer service chat when routes are delayed, including the reason for the delay.
- Communicate delays caused by late departures (e.g., ongoing night pulling) to both Sales and in the customer service chat.
- Oversee second runs to ensure routes are dispatched in a timely manner.