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DayDream Claim Specialist

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About DayDream

DayDream helps dentists serve their patients. We support dental offices behind the scenes with clarity, consistency, and care so that providers can focus on what matters most. We're a fast-growing, remote-first team that believes in doing good work and being good to each other while we do it.

About the Role

We’re looking for an experienced, detail-oriented Claim Specialist to help our clients navigate insurance with confidence. This role is critical to the claim lifecycle from submission to resolution and plays a key part in shaping the tools we use every day.

As a Claim Specialist at DayDream, you won’t just process claims. You’ll help design the future of how we do it by working closely with our software engineering team to fine-tune internal tools and make our platform even better.

What You'll Do

  • Submit claims accurately and completely with all required attachments and documentation

  • Post insurance payments with speed and accuracy in accordance with the received EOB

  • Follow up on outstanding claims to reduce claim aging

  • Handle denials and appeals professionally and efficiently, interpreting EOBs and rejection codes

  • Collaborate with our software engineering team to provide feedback and ideas that improve our internal tools

  • Work cross-functionally with teammates in billing, operations, and client success to deliver excellent service

What You'll Bring

  • 8+ years of experience in dental revenue cycle management (RCM), especially claims processing

  • Deep familiarity with dental billing software and comfort with tools like Google Workspace, Slack and remote connection softwares

  • Clear, professional communication skills, both written and verbal

  • Strong organization and problem-solving skills, with high attention to detail

  • A collaborative mindset and an interest in improving internal systems and workflows

  • A bachelor's degree is nice to have, but not required

Compensation & Benefits

  • Competitive hourly pay

  • Medical, dental, and vision insurance some with plan option premiums 100% covered for employees

  • Medical and dependent care FSA options

  • PTO and sick time accrue from day one

  • 9 paid holidays annually

  • Company-provided laptop

We believe great work happens when people feel supported and heard. If you care about doing things well, want to help build something meaningful, and thrive in a remote environment, we’d love to meet you.

DayDream is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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What this application asks

ashby

Name, Email, Resume

  • Are you legally authorized to work in the United States? yes / no
  • Will you now or in the future require employer sponsorship to work in the U.S.? yes / no
  • How many years of dental revenue cycle management experience do you have?
  • Which dental PMS do you have experience with? choose any
  • Which of the following tools are you comfortable using professionally? choose any
  • What is your desired salary range?
  • Why are you interested in this position? written answer
  • What's one thing you'd like us to know about you? written answer
  • Which CDT codes are used for scaling and root planing (SRP), and what attachments would you submit with the code(s)? written answer
  • A claim denial states "Alternate Benefit Applied." What does this mean?
  • A patient has a missing tooth clause on their plan. Which of the following situations would most likely result in a denied claim? choose any
  • Explain why your selection(s) above would result in a denied claim.
  • You are reviewing your outstanding claims and find a claim that has been unpaid for 45 days. When you call, the rep tells you it is still under review and to call back in two weeks. Your notes show this is the second time you have been told that. What do you do next? written answer
  • How comfortable are you with Google Sheets? choose one
  • Tell us about a billing mistake you made and what you did to fix it.  written answer
  • When presented with an unfamiliar problem, which best describes your approach? choose one
  • What is one thing about dental billing that most billers get wrong, and how do you handle it differently? written answer
  • Review the sample EOBs below. Capture a short screen recording (2 minutes) where you discuss one thing from each EOB that you find the most important or unusual. Upload your video below. upload

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