Daytime Program Supervisor
Summary
Supervises daily operations of a housing program for LGBTQ+ youth, managing staff schedules, crisis response, and resident care in Manhattan and Brooklyn.
POSITION SUMMARY
The Housing Daytime Program Supervisor is responsible for the daily operations of assigned housing programs, including programs serving transgender and gender-expansive youth experiencing homelessness. This position plays a critical leadership role in creating a safe, affirming, trauma-informed, and inclusive environment that supports the well-being, dignity, and independence of LGBTQ+ young people.
SCHEDULE: Sunday- Thursday or Tuesday - Saturday
LOCATION: Manhattan and Brooklyn
KEY RESPONSIBILITIES
Staffing & Scheduling
- Create and manage monthly & daily staff schedules
- Ensure all shifts are fully covered; coordinate call outs and last minute coverage
- Participate in hiring, onboarding and training of Youth Counselors
- Provide direct supervision to Resident Advocates (7am-3pm & 3pm-11pm)
Supervision & Staff Development
- Conduct regular supervision with Youth Counselors
- Provide real time coaching and guidance
- Address staff performance concerns and escalate as needed
Daily Operations
- Ensure sites are safe, stocked, clean and functional
- Oversee food and supply tracking/ordering in collaboration with the Operations Team
- Ensure work orders are submitted and followed up on
- Maintain smooth day to day program flow
Resident Support & Crisis Management
- Lead real-time crisis intervention and de-escalation
- Address resident concerns, grievances & conflicts
- Ensure residents are connected to services and engaging with care teams
- Provide immediate response to incidents and ensure proper documentation
Administrative Oversight
- Ensure completion and accuracy of:
- Log books
- Incident reports
- Resident charts
- Group notes & binders
- Support audit preparation and compliance processes
Communication & Coordination
- Serve as main point of contact for daily program updates
- Communicate key issues to Director of Housing Programs
- Participate/lead treatment team & staff meetings
On-Call Requirements
- Provide on-call support from 7am-7pm on scheduled workdays