DC Clerk III - Midrand

• Receive, investigate, and resolve customer and store queries.
• Respond to email and telephonic enquiries within agreed service levels.
• Liaise with internal departments to resolve customer issues.
• Capture and maintain accurate records of all queries.
• Follow up on outstanding cases and provide regular feedback.
• Escalate unresolved issues where necessary.
• Prepare reports on query trends and resolutions.
• Ensure compliance with company policies and procedures.
• Deliver excellent customer service at all times.

• Grade 12 (Matric).
• 1–2 years' customer service, administration, or call centre experience.
• Experience within a Distribution Centre, logistics, or retail environment will be advantageous.
• Computer literacy (Microsoft Office).
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service skills.
• Good attention to detail and organisational skills.
• Ability to work under pressure and manage multiple queries simultaneously.

Skills

• Inventory/Supply Management.
• Analysing requirements and problem solving.
• Vendor relations and process management.
• Organisational skill.
• Time management and prioritising.
• Interpersonal communication and relations.
• Team collaboration.
• Customer service – problem-solving, communication, technical system knowledge.
• Adapt to change.
• Attention to detail.

Behaviours:

• Demonstrated knowledge of and skill in adaptability, decision-making, interpersonal relations, problem-solving, teamwork & written communication.
• You must be flexible as the environment is dynamic and priorities can change.
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results.
• Adapts effectively to situations that are complex, uncertain, or lack guidelines and clear information.
• Develop plans and prioritise initiatives that align with the organisational goals and objectives.
• Effectively adjusts their behaviour, approach, and decision-making based on the situation.
• Always act in the best interest of our Customers and TFG.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.