DCM Case Manager Supervisor - West Virginia
JOB PURPOSE:
The DCM Case Manager Supervisor manages a team of Case Managers providing disaster case management services to individuals and families impacted by disasters. The Case Management Supervisor ensures staff complete Needs Assessments, develop Service Plans and make appropriate community referrals for additional services. The Case Management Supervisor ensures staff maintains appropriate contact with the client, that quality services are provided and that their Service Plan is completed in a timely manner.
*Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position.
The DCM serves as the primary point of contact for disaster survivors and is responsible for assessing disaster-caused unmet needs, assisting survivors with the development and implementation of their recovery plans, coordinating resources and services, and supporting cases through recovery and closure.
Minimum Qualifications:
- Associate’s degree in a related field
- Minimum of one year of experience in publicly facing case management
- Knowledge of FEMA’s Disaster Case Management framework
- Knowledge of 2 C.F.R. 200, 44 C.F.R., and the Stafford Act
- Proficiency in Microsoft Word and Excel
- Technical skills in analysis, business accounting principles, and knowledge of construction methodologies
- Ability to successfully clear the required criminal background check