DCN IP Network Engineer
Summary
The DCN IP Network Engineer manages and optimizes data communication infrastructure, specifically focusing on Huawei hardware. The role involves incident resolution, root cause analysis, and preventive maintenance to ensure network reliability and performance.
Key Responsibilities for DCN IP Network Engineer
1. Incident & Problem Management: Own the end-to-end resolution of DCN network incidents escalated from L1/L2, performing root cause analysis (RCA) to resolve chronic problems and security threats, aligning with ITIL processes.
2. Infrastructure Collaboration: Collaborate with cross-functional infra tower teams to troubleshoot and isolate network-related root causes, ensuring rapid service restoration.
3. Vendor Management: Drive technical resolution by managing network vendor support teams (Huawei) for hardware/software issues, troubleshooting, and patching.
4. Critical Incident Response: Manage high-pressure, critical network incidents (P1/P2) by leading troubleshooting efforts, applying emergency workarounds, and implementing final fixes to minimize business impact.
5. Technical Coordination: Drive technical conference calls with support teams to accelerate problem identification and resolution.
6. Communication & Autonomy: Deliver clear, professional technical communication (verbal/written) and work independently on complex assignments.
7. Process Compliance: Strictly adhere to Customer and Huawei policies regarding change management, standard operating procedures (SOPs), and security standards.
8. Huawei Configuration: Perform daily configuration, commissioning, and optimization of Huawei data communication devices (Routers/Switches/Firewalls) based on customer requirements.
9. Network Insight & Optimization: Perform proactive network analysis and health checks to identify potential capacity bottlenecks or performance degradation.
10. Preventive Maintenance (PM): Execute scheduled preventive maintenance tasks, monitor performance, and provide detailed reporting on network health check results and follow-up actions.
11. Customer Relationship Management: Maintain a professional relationship with the customer, providing proactive technical advice on infrastructure improvements and potential risks.
12. Team Collaboration: Act as a subject matter expert (SME) to provide technical guidance and collaborate with other TDs (Technical Directors/Teams) on complex problem resolutions.
13. High-Pressure Reliability: Demonstrate the ability to work under high pressure with minimal supervision to meet strict SLAs (Service Level Agreements).