DCS Field Service Engineer/Technician
Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time. Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia, and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.
Business Unit/Department: Engineering Service
Location: Lawrence, PA
Job Summary:
The Field Service Engineer plays a vital role at ECI, responsible for designing, installing, maintaining, upgrading, and supporting the lifecycle of our customers systems. The position includes diagnosing hardware and software issues, providing support for Dell servers and workstations, and troubleshooting Distributed Control Systems (DCS) at multiple levels. The position also involves performing preventative maintenance, participating in a rotating 24/7 on-call support schedule, and maintaining accurate technical documentation and procedures. The position is a direct interface with our customers and is a core function in our relationship with them.
Essential Duties and Responsibilities:
- Perform system network design, installation, commissioning and maintenance activities in a Microsoft OS environment
- Perform general computer maintenance, diagnostics and data backups of workstations
- Provide Dell server and workstation software/hardware support
- Troubleshoot Distributed Control Systems (DCS) at the network, workstation, controller and I/O level to resolve customer problems in an efficient manner and keep their systems running optimally
- Participate in a weeklong on-call rotation to provide 24/7 support to our contract customers each month.
- Perform Distributed Control systems preventative maintenance, including voltage measurements, cleaning, patching, and various diagnostic checks
- Develop and maintain documentation, procedures, and technical guides to keep up with existing technologies