DCX SUPPORT DELPDESK - 1 YR EXPERIENCE

Qualifications:
o Short Course Certificate, Bachelor's/College Degree
o Entry-level position; prior experience in a customer service or
technical support role is advantageous
o Pay attention to details
o Have business awareness
o Consistency of tickets and email update

Job Description:
o Provide first-level technical support to end-users via phone, email,
or ticketing system.
o Assist users in resolving hardware and software-related issues
promptly.
o Guide users through step-by-step solutions and document problem
resolution steps.
o Analyze and diagnose basic technical problems reported be end-
users.
o Create and manage support tickets in a timely and accurate manner.
o Prioritize and categories tickets based on urgency and impact.
o Maintain comprehensive documentation of common issues and
solutions for internal knowledge base.