Deal Support Desk Analyst
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Description
- As a Deal Support Desk Analyst, you’ll help Sales, Legal, Finance, and Operations structure, approve, and close deals accurately and in line with policy. You’ll manage a high volume of inbound cases, from custom quotes and non-standard deal setups to AWS orders, and keep the quote-to-close process moving
- This is a full-time role on the Deal Support Desk. You’ll combine hands-on deal support with cross-functional problem-solving and improvements to the systems and processes behind sales execution. The role offers salary, bonuses, and career growth opportunities
- Partner with Sales to assess, structure, and approve quotes within pricing, discounting, and legal guidelines
- Work with Legal, Finance, and Revenue Operations to resolve deal roadblocks, clarify contract terms, and escalate complex cases, including through deal strategy calls
- Research contract and deal information in Salesforce and NetSuite, maintaining detailed case notes and status updates for auditability
- Manage a high volume of cases, prioritizing custom quotes, non-standard deal setups, and AWS orders by complexity and legal risk
- Monitor email and Slack queues, including overnight activity, to keep cases moving
- Triage requests for information and proposals (RFx), routing questions to the appropriate Tiger Team owner using the standardized delegation roster
- Work with Finance on billing, revenue recognition, and contract compliance, including AWS orders
- Improve deal workflows and configure and support RCA and deal workflow automation
- Partner with IT to flag Salesforce issues and develop workarounds while permanent fixes are implemented
- Give Enablement, IT, and Business Operations feedback on product, process, and system changes, and help build sales plays and promotions
- Strong Salesforce and CPQ/RCA experience, plus working knowledge of NetSuite
- Practical experience in Deal Desk, Sales Operations, or Revenue Operations, with the ability to handle routine quotes and cases within established guidelines and recognize when to escalate complex or non-standard deals
- Strong communication and stakeholder management skills across Sales, Legal, Finance, and leadership
- An understanding of pricing models, discounting, and revenue recognition
- Experience managing a high volume of concurrent cases, with the ability to prioritize and solve problems under tight deadlines
- Familiarity with ASC 606, SaaS pricing models, and discounting strategies
- Experience with AWS Marketplace or other cloud marketplace transactions
- Experience in high-growth B2B SaaS environments
- Knowledge of financial modeling, contract terms, subscription-based pricing, and multi-year deals