Dealer Support Specialist

Composition Brands is seeking a dynamic, results driven Dealer Support Specialist to support our Dealer network in partnership with the District Sales Managers (DSMs). This role focuses on delivering a frictionless experience through proactive dealer engagement and operational support. Ideal candidates will be customer-focused and solution-oriented while demonstrating the ability to work autonomously and be comfortable with decision-making authority.

Key Responsibilities

Sales Order Management

• Process orders, track shipments, chase lead times and ETAs.
• Manage order-related questions.
• Coordinate with operations and finance teams for order release, billing, and freight issues.

Dealer Support

• Respond to dealer inquiries (product, pricing, specs, inventory).
• Manage returns, credits, RMAs, freight eligibility, & customer service escalations.
• Coordinate samples as needed.

Communication, Collaboration & Coordination

• Act as the go-to resource for dealers with a responsive, can-do attitude.
• Conduct regular phone/email check-ins with the DSMs to identify opportunities and keep them updated on their accounts.
• Align and communicate efforts across sales, marketing, operations, and logistics.
• Assist DSMs with administrative needs around the Buying Groups.

Product & Program Knowledge

• Maintain in-depth knowledge of all Composition Brands products through regular training.
• Complete new product onboarding paperwork for dealers as needed.
• Stay abreast of product launch and sku rationalization timelines and transitions.
• Demonstrate a strong understanding of promotional program requirements.