Dealership Service Manager

As the Service Manager at Seattle MINI, you will oversee the daily operations of the service department, ensuring a high level of customer satisfaction, efficient workflows, and departmental profitability. You will lead a team of technicians, advisors, and support staff while maintaining compliance with dealership policies and manufacturer guidelines.

Key Responsibilities:

• Manage the overall operations of the service department, including scheduling, staffing, and workflow optimization.

• Lead, train, and mentor service advisors, technicians, and support staff to achieve performance goals and deliver exceptional customer experiences.

• Monitor key performance indicators (KPIs) such as labor hours, revenue, customer satisfaction scores, and technician efficiency, providing regular feedback and implementing strategies for improvement.

• Handle escalated customer concerns and complaints professionally, ensuring timely resolution and satisfaction.

• Collaborate with other departments, including parts and sales, to ensure seamless operations and interdepartmental support.

• Maintain accurate records for repairs, warranties, and customer interactions in the dealership management system.

• Ensure compliance with manufacturer guidelines, warranty policies, and safety regulations.

• Monitor and manage the department’s financial performance, including labor sales, gross profit margins, and expenses.

• Oversee the scheduling of repairs and maintenance to maximize technician productivity and minimize customer wait times.

• Stay updated on industry trends, technology advancements, and training opportunities for the service team.