Debt Collection Supplier Manager
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Description
The debt collection supplier management role for council tax & business rates recovery manages the multi-EA strategy and — including EA return automation, multi-EA recycling, and performance monitoring. By separating supplier management from operational casework, Liberata can develop a genuinely strategic, data-led approach to enforcement agent engagement rather than treating it as an administrative function.
Key tasks and responsibilities:
Build and maintain enforcement agent (EA) performance dashboards, tracking each supplier against agreed KPIs including recovery rates, visit frequencies, compliance and fee management, and report results to the data team and senior management.
Produce profiling and segmentation of debtor cases to support case allocation and distribution across the EA suppliers, applying the multi-EA strategy (core, second and third named suppliers, including recycled debt) to optimise recovery outcomes.
Support commercial management of EA suppliers by analysing contract compliance, fee schedules and value-for-money, and by monitoring value-add contributions across the panel.
Effective performance of the EA supplier and recycled debt, when to bring in new EA suppliers
Conduct periodic EA reconciliation of case returns and financial settlements and provide data and insight to support the Wilkin Chapman legal recovery referral process (charging orders, bankruptcy and committal).
Working with suppliers for high end recovery of post EA debt, including but not limited to committals, bankruptcies and charging orders
Essential Skills and Attributes:
Demonstrated ability to work with and derive insights from large datasets
Working with enforcement agents and suppliers in the high-end recovery of debt
Experience of NEC & Academy MRI
Experience of creating and developing dashboard, visuals and reports
Experience of using Microsoft Office tools such as Excel
Experience of developing and working within data governed controls
Strong analytical, judgment, and problem-solving skills
Experience of presenting complex information
Our Employee Benefits:
Professional development opportunities and support towards gaining professional qualifications
26 days holiday per annum, plus bank holidays. Entitlement increases by one additional day after five years of service and a further additional day after ten years of service.
Life assurance, which is equivalent to 4 times the basic salary
Defined contributory pension scheme; employees can contribute up to 6%, and the company will match the contribution to a maximum of 6%
Employees access a wide range of benefits, rewards, and discounts with ‘Look Inside’
Access to employee wellbeing initiatives
The Employee Assistance Programme (EAP)
Company sick pay
Occupational health advice and support
Free eye tests
Free annual flu jab
Family-friendly policies
Flexible working options
The recommend a friend recruitment referral scheme.
Cycle 2 Work Scheme
Security vetting and checks:
All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS).
External candidates: The BPSS includes a basic criminal record check (for unspent convictions). There will also be an Adverse Financial Check (AFC) which will be renewed annually. An Adverse Finance Check looks for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders.
Internal candidates: An annual adverse finance check will be required.
PLEASE NOTE – For external candidates, the AFC will be conducted prior to interview.
If you do not meet these requirements, your offer may be withdrawn.
Key tasks and responsibilities:
Build and maintain enforcement agent (EA) performance dashboards, tracking each supplier against agreed KPIs including recovery rates, visit frequencies, compliance and fee management, and report results to the data team and senior management.
Produce profiling and segmentation of debtor cases to support case allocation and distribution across the EA suppliers, applying the multi-EA strategy (core, second and third named suppliers, including recycled debt) to optimise recovery outcomes.
Support commercial management of EA suppliers by analysing contract compliance, fee schedules and value-for-money, and by monitoring value-add contributions across the panel.
Effective performance of the EA supplier and recycled debt, when to bring in new EA suppliers
Conduct periodic EA reconciliation of case returns and financial settlements and provide data and insight to support the Wilkin Chapman legal recovery referral process (charging orders, bankruptcy and committal).
Working with suppliers for high end recovery of post EA debt, including but not limited to committals, bankruptcies and charging orders
Essential Skills and Attributes:
Demonstrated ability to work with and derive insights from large datasets
Working with enforcement agents and suppliers in the high-end recovery of debt
Experience of NEC & Academy MRI
Experience of creating and developing dashboard, visuals and reports
Experience of using Microsoft Office tools such as Excel
Experience of developing and working within data governed controls
Strong analytical, judgment, and problem-solving skills
Experience of presenting complex information
Our Employee Benefits:
Professional development opportunities and support towards gaining professional qualifications
26 days holiday per annum, plus bank holidays. Entitlement increases by one additional day after five years of service and a further additional day after ten years of service.
Life assurance, which is equivalent to 4 times the basic salary
Defined contributory pension scheme; employees can contribute up to 6%, and the company will match the contribution to a maximum of 6%
Employees access a wide range of benefits, rewards, and discounts with ‘Look Inside’
Access to employee wellbeing initiatives
The Employee Assistance Programme (EAP)
Company sick pay
Occupational health advice and support
Free eye tests
Free annual flu jab
Family-friendly policies
Flexible working options
The recommend a friend recruitment referral scheme.
Cycle 2 Work Scheme
Security vetting and checks:
All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS).
External candidates: The BPSS includes a basic criminal record check (for unspent convictions). There will also be an Adverse Financial Check (AFC) which will be renewed annually. An Adverse Finance Check looks for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders.
Internal candidates: An annual adverse finance check will be required.
PLEASE NOTE – For external candidates, the AFC will be conducted prior to interview.
If you do not meet these requirements, your offer may be withdrawn.