Debt Management Specialist

Serves as a Debt Management Specialist providing excellent customer service, managing accounts, and debt using a variety of tools.

The duties may include, but are not limited to:

Provides excellent customer service by accurately responding to both internal and external customers in a timely and respectful manner.

Oversees customer accounts, including account reconciliations, refunds, payment tracking, collections, modifications, etc. for assigned functional areas.

Reviews and analyzes financial reports ensuring problems, disputes, and errors discovered are corrected and follows through to resolution.

Participates in projects and activities to determine better methods and tools for performing customer account services and debt management activities.

Works with other agencies and program field offices to decide the most effective course of debt management action to use in the case of serious delinquent accounts.