Debt Manager-Flows-Central Settlements

Business: Retail Assets Function/ Department: Call Center Collections - Central Settlements Place of work: Varied Roles & Responsibilities 'The Key role of the Central settlements Manager is To drive Overall Settlements- Ensure cases settled within the defined TAT and above 95% To ensure negotiation on 100% of cases To negotiate increase in value of the initial offer To drive collections on the agreed settlement value To drive key performance input measures like customer contactability, Login a…