Dedicated Support Analyst III

Job Description Job Description Dedicated Support Analyst III Location: Detroit, MI About the Role LayerCake is seeking a Dedicated Support Analyst III to handle a broader range of support requests within an assigned client engagement with greater independence. This role focuses on developing deeper knowledge of the client environment, solving more complex technical issues, and becoming a trusted day-to-day support resource for the client. Key Responsibilities Ticket Resolution & Service Delive…