GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Customer Success Manager

About GR8_TECH

GR8_TECH is a leader in technology solutions, helping clients leverage innovation to advance their business goals. We value customer partnership, adaptability, and continuous improvement.

Role: Customer Success Manager

Why this role exists

As a Customer Success Manager, you are responsible for ensuring our clients achieve maximum value from GR8_TECH products and services. You will partner with customers throughout their journey, driving satisfaction, adoption, and long-term retention.

What you’ll do

• Build and maintain strong, long-lasting customer relationships.

• Serve as the primary point of contact for assigned customers, addressing inquiries and resolving issues promptly.

• Guide onboarding processes for new clients, ensuring effective implementation and product adoption.

• Identify customer needs and work cross-functionally to deliver tailored solutions.

• Monitor customer health metrics, usage statistics, and proactively engage with accounts at risk.

• Advocate for customers, gathering feedback and relaying it to internal teams for continuous product improvement.

• Drive contract renewals and identify opportunities for upselling or expanding service offerings.

• Organize regular business reviews to align on client goals and demonstrate ROI.

• Document best practices and contribute to knowledge sharing across the Customer Success team.

What makes you a GR8 fit

Must-have:

• 3+ years’ experience in customer success, account management, or related client-facing role within the technology sector.

• Exceptional communication and interpersonal skills.

• Strong problem-solving and project management capabilities.

• Proven ability to explain complex technical concepts in simple terms.

• Experience using CRM or Customer Success platforms (e.g., Salesforce, Zendesk).

• Highly organized, detail-oriented, and proactive.

• Ability to manage multiple projects simultaneously.

Nice-to-have:

• Experience working with SaaS or B2B technology solutions.

• Knowledge of the technology industry relevant to GR8_TECH products.

• Multilingual abilities.

What we offer

• Competitive salary and benefits package.

• Opportunities for professional growth and career progression.

• Dynamic and collaborative work environment.

• Access to industry-leading technology and training resources.

Join GR8_TECH and help our customers achieve extraordinary outcomes!

Why you’ll love working here:

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.

• 20+ vacation days, unlimited sick leave, emergency time off.

• Remote-first + tech support + coworking compensation.

• Team events (online/offline/offsite).

• Learning culture with internal courses + growth programs.

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.