Deli Lead

We are currently looking to add a Deli Lead to our amazing team.

As a Deli Lead, you will be responsible for ensuring all aspects of the deli activities are efficient and all activities adhere to relevant safety and health codes, and provide support and guidance to the deli team members.

OUR HISTORY

World Foods is a family-owned specialty market in Portland bringing to life the passion for the best foods from near and far. We offer a full-service Mediterranean deli, meat & seafood department, curated beer & wine department, local & unique produce and complete groceries focusing on local and international foods. We strive to offer a beautiful balance of inspiring products and deliciously traditional house-made foods in a warm and friendly environment.

OUR PRINCIPLES

Hospitality and Warmth

We want to do more than just provide a wide product selection and delicious food we want to enrich our customers lives with customer service that demonstrates genuine warmth and hospitality. By engaging with our customers on a personal level we elevate ourselves above being just a business to being a cornerstone of the community we’re in.

Unique and Inspired Selections

From staples to local favorites to international specialty items the products available at each grocery store location must consistently demonstrate our knowledge of local trends and show deference to international culinary favorites.

Working for World Foods means you will

• Have the option to enroll in affordable health, dental and vision insurance.
• Have the option to enroll in short-term disability insurance
• Be compensated based on your professional knowledge and experience
• Receive a 50% discount at the deli and 20% discount on all other items at World Foods locations
• Optional 401K
• Flexible paid time off that increases with tenure

Critical Success Factors

In order to be successful, the individual in this position demonstrates that they possess the following.

• Solid Professional Experience: You have a minimum of one year working in a similar environment. Our ideal candidate will also have a minimum of one year of experience in a similar/like role.
• Strong Customer Service: You know what it takes to foster strong customer relationships and consistently utilize these skills to satisfy and delight customer requests that encourage repeat business and customer loyalty.
• Strong Leadership Skills: You consistently model professional behavior and provide on the spot coaching and training to employees in a way that strengthens their individual skills and the strength of the overall team.
• Detail-Oriented Strategist: You’re able to focus on the small details while keeping your eye on the bigger picture.
• Multi-Tasker: You are prepared and able to handle multiple requests, questions, and concerns simultaneously and you naturally prioritize which item needs to be resolved first.
• Strong People Skills: You absorb and process what you hear and see quickly and communicate relevant information in a manner that is readily understood by the intended audience.
• Solution Oriented: You receive feedback about your behavior and performance in a professional manner and effectively work to solve the challenges that were brought to your attention.
• Change Management: Though you’re able to see the quickest way to solve a problem, you also understand that change takes time and you exhibit an appropriate level of patience when making change.
• Linguistic Abilities: You’re able to write, read, speak, and understand English.
• Dependable: You are consistently on time and prepared for your shift. You follow the appropriate procedures to communicate call outs. You provide a strategy for the deli Team for call outs.

Essential Job Functions

• Ensure the deli venues are opened, operated, and closed properly.
• Provide effective and on-the-spot coaching to employees.
• Work venues and support deli team members with deli roles and effectively perform the functions of that venue when needed.
• Ensure that all deli work is done in accordance with, and adheres to, company guidelines as well as state laws and regulations.
• Proactively rotate deli items to ensure product sold is of the highest quality.
• Work in conjunction with deli employees to ensure that breaks and lunches are covered in a manner that doesn’t negatively impact deli coverage.
• Work in conjunction with deli staff to stock and arrange deli items in visually pleasing manner.
• Work in conjunction with supervisor to ensure merchandise is appropriately processed, invoices are audited and products are correctly organized and labeled.
• Proactively monitor pricing and labels to ensure clarity and consistency.
• Work in conjunction with deli employee to maintain a clean front facing (deli case) and back facing (freezer, kitchen, warehouse shelving, etc.) work environment.
• Promote work place safety by using machines, carrying items, and moving items in a manner that is safe.
• Work in conjunction with supervisor to review, revise, and implement work-flow improvements.

Capability Requirements

The following capabilities are required in order to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the company are available to address the following requirements.

• Must be 18 years of age.
• Previous experience in a customer service role is preferred.
• Must possess exceptional customer service, listening, speaking, and social skills.
• Demonstrate respectfully speaking to a large group of staff or customers.
• Knowledge of basic math skills is preferred.
• The ability to read, write, understand, and speak English is required.
• Ability to complete kitchen logs, necessary computer documents and to provide solutions in a positive manner for the team.
• The ability to read, count, and write to accurately complete all documentation.
• Must possess a valid Food Handlers’ card and follow store guidelines for safety
• Be able to stand, bend, kneel, crouch, crawl, and climb.
• Use full range of motion and fine motor skills.
• Be able to pick up, carry, and place items of up to 50 pounds.
• Be able to identify audible and visual cues and respond to those cue