Deli Manager

Position Summary

The Service Deli Manager is responsible for leading all aspects of the deli department, ensuring high-quality food preparation, strong merchandising, and an exceptional customer experience. This role drives sales and profitability, manages food safety compliance, and develops a high-performing team to deliver fresh, ready-to-eat products that meet company standards.

Key Responsibilities Department Leadership & Operations

• Oversee all daily deli operations including food preparation, slicing, packaging, and merchandising
• Ensure consistent execution of recipes, production plans, and presentation standards
• Manage ordering, inventory, and production levels to meet customer demand while minimizing waste
• Monitor equipment performance and ensure proper maintenance of slicers, fryers, ovens, and prep areas

Customer Service Excellence

• Deliver outstanding service through fast, friendly, and accurate interactions
• Assist customers with product selection, special orders, and meal solutions
• Resolve customer concerns promptly and professionally
• Maintain a welcoming and well-organized service counter

Food Safety & Compliance

• Ensure strict adherence to all food safety, sanitation, and health regulations
• Maintain proper temperature logs, labeling, and handling procedures
• Enforce cleaning and sanitation schedules across all work areas and equipment
• Ensure compliance with company policies and local health department standards

Sales & Financial Performance

• Drive department sales through effective merchandising, promotions, and suggestive selling
• Monitor shrink, waste, and labor costs to meet financial targets
• Analyze sales and production data to adjust ordering and preparation levels
• Maximize profitability while maintaining product quality and availability

Team Leadership & Development

• Hire, train, schedule, and supervise deli associates
• Coach and develop team members on food preparation, safety, and customer service standards
• Provide performance feedback, recognition, and accountability
• Foster a positive, team-oriented work environment

Merchandising & Presentation

• Maintain clean, attractive, and well-stocked service cases and displays
• Ensure accurate pricing, signage, and product labeling
• Execute promotional programs and seasonal offerings
• Maintain backroom and prep area organization

Qualifications

• High school diploma or equivalent required
• 3+ years of deli, food service, or grocery management experience preferred
• Prior leadership or supervisory experience required
• Strong knowledge of food safety, preparation, and merchandising practices
• Excellent communication, organizational, and leadership skills

Physical Requirements

• Ability to stand for extended periods and work in a fast-paced environment
• Frequent lifting, pushing, and pulling up to 50 lbs
• Ability to work around hot equipment and in refrigerated conditions
• Flexible availability including mornings, evenings, weekends, and holidays

Key Competencies

• Food Safety & Quality Assurance
• Leadership & Team Development
• Customer Service Excellence
• Sales & Profitability Focus
• Operational Execution

Career Path Opportunities

• Assistant Sales Manager
• Store Director
• District Leadership Roles