Deli - Manager Deli

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The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement.
Here’s where you’ll have an impact:
People Leadership

Create a coaching and development culture for all employees, which embraces a passion for food
Demonstrate outstanding leadership, while serving as a role model
Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation
Communicate operational requirements/changes to department employees
Manage store operations as required

Customer Offering

Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
Provide superior customer service to meet customer needs
Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards
Execute Winning Conditions as required

Policy/ Regulatory Adherence

Lead the implementation of all corporate policies, initiatives, and Standard Operating Procedures and ensure the department and employees comply and use them effectively, including timely and accurate submission of all relevant documentation as required
Responsible for ensuring that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained

Financial

Directly responsible to ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control
Manage the department budget

Personal/ Professional Development

Thorough understanding of all relevant company programs; attend training as required
Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions and product policies

Employee Engagement

Act as the employer of choice by actively supporting an environment of employee engagement
Initiate, support, participate and lead community and charitable events and activities

Other Duties

Coordinate maintenance of department equipment and repairs
Provide feedback for continuous improvement
Maintain a clean and safe working environment as per Company requirements
Other duties as required

What you bring to the table:

Above average communication skills (oral and written)
Full knowledge of department operations and skills
Proficient in use of Microsoft office suite
Full knowledge of total store operations and skills
Ability to work independently in a fast-paced environment
Above average communication skills (both oral and written)
Full knowledge of department operations and skills
Proficient use of Microsoft Office Suite