Delighted To Serve Manager

Wind Creek Aruba Purpose:

Our genuine engagement and positive energy provide guests with an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Wind Creek Aruba Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized for inspiring fairness, creating higher levels of personal accountability and focusing on our guests. The resulting creation of wealth will grow opportunities for all.

Purpose of the department:

The purpose of the Front Office Department is to ensure efficient guest service and smooth operations at the reception or front desk area. It serves as the initial point of contact for guests, handling check-ins and check-outs, providing information and assistance, managing reservations, handling guest inquiries and complaints, processing payments, and maintaining safety and security. The department plays a crucial role in creating a positive guest experience and facilitating the overall functioning of the organization.

Job Profile:

The Delighted to Serve Manager position encompasses a range of responsibilities that contribute to the success of the hotel’s operational departments as well. The leader’s aim must be to meet and exceed the expectations of our internal and external guests The Delighted to Serve Manager should constantly supervise the Guest Experience platform (GXP) to make certain chat responses meets the required corporate goal, see to it GXP cases are inputted correctly, analyze and populate the reports in GXP to assist with collecting data to support problem solving for our operational department. In addition, The Delighted to Serve Manager is required to also monitor the Guest Satisfaction platform to collect data with respect to guest opportunities that might require follow-up. Make certain room service calls and any other special services are carried out to the required standard as stipulated. The Delighted to Serve Manager acts as Property champion for the Guest Experience platform. Overall, the Delighted Serve Manager is required to support the Front Office Leadership since the Delighted to Serve department is a part of the Front Office.