Delivery Assurance Manager

Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Coloplast Business Centre we are responsible for global financial operations, orders administration, P&C, IT, Legal support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here!

About the department

At DD&IT (Digital, Data & IT), around 400 IT professionals work together to operate and accelerate digital transformation and enable Coloplast’s global strategy. We foster a culture built on trust, collaboration, and empowerment, where leaders play a key role in developing people, driving change, and delivering technology solutions that support business success and improve the lives of people with intimate healthcare needs.

In DD&IT Project Delivery & Assurance, we help turn business needs into stable, compliant and high-quality IT solutions that can be safely introduced into production and supported globally. Our Delivery Assurance team ensures production readiness, consistent ways of working and strong governance across projects and product deliveries.

Reporting to the Head of IT Project Delivery & Assurance, you will join the DD&IT Strategy, Engagement & Execution team, playing a key role in advancing our ambition of a strong, connected, and collaborative organization through close partnership with teams, business stakeholders, and colleagues across DD&IT.

About the job

Are you a passionate people leader who thrives on building strong teams and driving operational excellence? Join DD&IT and play a key role in delivering reliable, compliant IT solutions that support our business and help improve the lives of people with intimate healthcare needs worldwide.

As Team Manager, Delivery Assurance, you will lead a team of nine great colleagues, based in Szczecin, Warsaw and Denmark, and define and oversee the frameworks that ensure quality, compliance, and the smooth transition of DD&IT deliveries into production. We are looking for a passionate, self-driven people leader who thrives on creating structure, promoting best practices, driving continuous improvement, and enabling successful delivery across test management and validation, transition, release and change management.

Working across DD&IT, business areas, and external parties, you will maintain and strengthen Delivery Assurance capabilities by promoting transparency, governance, risk management, and production readiness, helping ensure consistent and predictable delivery outcomes

Your responsibilities

• Lead and develop the Delivery Assurance team of 9 colleagues, setting clear direction and promoting a service-oriented mindset

• Maintain, direct and strengthen the IT test and validation framework to ensure consistent delivery quality and agreed quality standards

• Oversee and optimize transition processes to enable smoother handover of global IT services into Operation

• Ensure compliance and documentation integrity of IT deliveries, including those supporting medico-related digital products

• Own and optimize change and release management processes in alignment with ITIL practices

• Own and optimize IT vendor management, ensuring compliance with relevant quality standards

• Lead release planning and communication across DD&IT and business stakeholders

• Maintain audit readiness and support audit-related activities within your area of responsibility

• Define and drive the roadmap for continuous improvement of Delivery Assurance practices, aligned with DD&IT strategic priorities

• Promote a service-oriented mindset across the delivery assurance function
  

Requirements

• Availability to work from the Szczecin office

• Master’s degree in Information Technology, Business Administration, or a related field

• Minimum 3 years of International leadership experience in IT service or delivery assurance

• Experience working in a medical or pharmaceutical IT environment

• Proven track record in managing compliance, transition, and release processes

• Strong understanding of test management, transition, release planning, and change management

• Experience working with IT compliance requirements and digital solutions within regulated environments is considered an advantage

• Professional English is required

• Knowledge of ITIL frameworks and service lifecycle management

• Experience with digital transformation and/or DevOps practices will be an advantage

• Familiarity with the Technology Business Management (TBM) model will be an advantage
  

Competencies

• Strong leadership and stakeholder management skills, enabling effective collaboration across DD&IT, business functions, and external partners

• Ability to define and implement change management processes

• Ability to translate quality and compliance requirements into pragmatic solutions

• Structured and analytical approach to complex delivery assurance challenges

• Service-oriented mindset, with a focus on business value and operational excellence

Strong cross-functional collaboration skills, including working effectively with external vendors

We offer

• Employment contract with 3-month-long probation period

• Hybrid and onsite work from our office in Szczecin

• Flexible working hours, Mon-Fri

• International work environment with Scandinavian culture

• Opportunity to use and develop foreign languages in daily work

• Fantastic work atmosphere full of respect and partnership

• Internal trainings available in CPBC Academy

• Great company events

• Sports card

• Private medical care

• Restaurant card

• Holiday bonus and occasional cards

That's not all! We have even more for you:

• Modern workplace

• No dress code zone

• Delicious coffee and fresh fruits

• Transportation co-funding

Recruitment details

Please apply online with your CV in English.

We will review all applications continuously and invite selected candidates further to the recruitment process. We will close the offer down once we find the best match to the role.

Internal Candidates

Internal candidates are responsible for informing direct manager of their involvement in the process (not later than before 1st formal interview). Before applying please see more information about Internal Recruitments on Connect and read the full Internal Recruitment Policy.

Thank you!