Delivery & Customer Support Executive

Open 41d

About Us:

Buildesk is a fast-growing PropTech company helping real estate developers and channel partners digitize their businesses with next-generation technology. Our platform offers an end-to-end solution including:

Marketing Automation
Sales CRM
ERP for Procurement & Finance
Channel Partner Management
Vendor Management
Customer & Broker Apps

We serve 400+ real estate businesses across 6 countries and empower 11,500+ daily active users.

Key Responsibilities

Software Implementation

Handle end-to-end implementation of Buildesk ERP/CRM solutions for real estate clients.
Understand customer business processes and map them to Buildesk workflows.
Configure modules, user roles, permissions, and system settings based on client requirements.
Coordinate implementation timelines and ensure successful project delivery.

Requirement Gathering

Conduct requirement gathering sessions with customers.
Prepare implementation documents, process flows, and functional requirement documents (FRDs) wherever required.
Identify gaps and recommend best practices aligned with Buildesk functionalities.

Customer Onboarding & Training

Conduct online and onsite product demonstrations.
Train client teams, including Sales, CRM, Accounts, Collections, and Management users.
Ensure successful user adoption through structured onboarding and knowledge transfer.

Customer Support

Provide post-implementation support through calls, emails, remote sessions, and ticketing systems.
Troubleshoot functional issues and provide timely resolutions.
Coordinate with the Product and Technical teams for bug resolution and feature enhancements.
Maintain high customer satisfaction through proactive communication and follow-ups.

Project Coordination

Monitor project milestones and implementation progress.
Maintain implementation documentation and status reports.
Ensure timely completion of deliverables while meeting quality standards.

Requirements

Strong communication and presentation skills.
Excellent customer handling and relationship management abilities.
Strong analytical and problem-solving skills.
Ability to understand and document business processes.
Experience in software implementation and customer training.
Ability to manage multiple client projects simultaneously.
Good documentation skills.
Comfortable conducting online product demonstrations and training sessions.
Basic understanding of SQL or databases will be an added advantage.

Preferred Experience

Candidates having experience in:

ERP/CRM Implementation
SaaS Product Delivery
Functional Consulting
Customer Success
Software Support
Real Estate ERP/CRM solutions

will be preferred.

Preferred Background

Experience in ERP/CRM implementation or customer onboarding.
Exposure to Requirement Gathering, UAT, Data Migration, User Training, and Go-Live Support.
Prior experience in Real Estate ERP/CRM products will be an added advantage.

What We're Looking For

Customer-first mindset
Excellent communication skills
Ownership and accountability
Ability to work under deadlines
Quick learner with a positive attitude
Strong coordination and follow-up skills
Team player with problem-solving abilities

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