Delivery Director

Location: 100% remote within EU, (company office is located in New York City)
Reporting to: Associate VP of Delivery

Benefits:

• 100% remote job
• Unlimited PTO
• B2B (registered in Poland) or FOP (registered in Ukraine)
• Yearly bonus

Delivery Director (Software Delivery & Application Development)

We are looking for an experienced Senior Delivery Manager / Delivery Director to join our leadership team and drive end-to-end execution of complex software delivery initiatives. This role requires a strategic mindset combined with hands-on delivery leadership - the ability to define delivery standards at scale while ensuring teams execute successfully across timelines, quality, and stakeholder expectations.

You will work closely with Product, Engineering, PMO, and Account Management teams to ensure consistent delivery performance and continuous improvement across the organization.

Key Responsibilities
Serve as a full member of the management team, contributing to delivery strategy and execution planning
Lead planning, execution, and delivery of application development initiatives within an Agile environment
Drive delivery excellence by implementing and improving delivery processes, standards, and governance frameworks
Ensure delivery consistency through strong collaboration with Product, Account Management, and PMO teams
Manage multiple complex initiatives simultaneously, including dependencies, risks, scope, and resource constraints
Build strong relationships with internal and external stakeholders (Carriers, Vendors, Partners)
Communicate delivery status, risks, decisions, and mitigation plans to executive leadership
Establish and track delivery KPIs and metrics (timelines, velocity, predictability, quality, incident trends, etc.)
Lead resolution of critical production incidents and drive post-incident improvements and mitigation planning
Support organizational growth through delivery maturity improvements and scaling best practices
Drive change management initiatives, helping teams adopt new processes, tools, and operating models
Promote adoption of AI-powered delivery practices (delivery analytics, automation, AI-assisted planning/reporting) and support AI-related product initiatives where relevant

Required Skills & Experience
7+ years of proven experience as a Delivery Manager, Delivery Director, Technical Project Manager, or similar role
Strong technical background (Developer / BA / QA / Technical Lead experience preferred)
Proven experience across the SDLC (application development, delivery, deployment, release management)
Strong understanding of Agile delivery and modern software development methodologies (Scrum, Kanban, Lean)
Experience managing complex cross-functional and distributed teams
Experience working with multi-national teams across multiple time zones
Excellent organizational skills and ability to structure processes and delivery governance
Strong stakeholder management skills with ability to align diverse priorities
Strong communication, escalation management, and problem-solving skills
Ability to manage multiple competing priorities and deliver under pressure
Demonstrated leadership in high-stakes delivery and incident environments
Experience leading or supporting organizational change management initiatives

Nice to Have
Experience in B2B SaaS / Telecom / Enterprise platforms
Experience with Jira / Advanced Roadmaps / delivery analytics tools
Experience building and scaling delivery processes across growing organizations
Experience implementing delivery dashboards, KPIs, and executive reporting frameworks
Exposure to AI/ML initiatives, AI governance, or AI-assisted delivery optimization
Experience with transformation programs (process modernization, tooling adoption, Agile scaling)

Soft Skills
Strong leadership and decision-making capability
Ability to offer solutions and innovative ideas
Excellent communication and stakeholder alignment skills
Ability to resolve conflicts and manage escalations effectively
Self-motivated, proactive, and accountable
Stress resistance and ability to lead in fast-paced environments

Education
Bachelor’s degree in Computer Science, Engineering, IT, or related field
Relevant certifications are a plus

Why Join Us
Be part of a fast-growing delivery organization driving enterprise-scale product execution
Work directly with senior leadership and influence delivery strategy
Lead meaningful transformation initiatives including AI-enabled delivery and scalable delivery governance
Opportunity to build processes, shape culture, and drive delivery excellence across teams