Delivery Dispatcher
The Chick-fil-A Delivery Dispatcher leads the daily operational process of our Chick-fil-A Research Row Delivery team. This position assigns deliveries for the delivery drivers to ensure a remarkable and personalized experience for each guest. This position works closely with leadership to ensure excellence in this area of business. At Chick-fil-A, a Delivery Dispatcher must be a friendly, enthusiastic individual with a passion for excellence and service who enjoys taking care of the guests needs. Chick-fil-A is a great opportunity for people of all backgrounds, and no experience is necessary.
Duties and Responsibilities:
On-boarding
· Conduct a delivery driver on-boarding and training for all new hires.
Operations
- Oversee the speed, customer service, and accuracy of the Delivery Team.
· Continuously reinvent processes and procedures with the aim of increasing efficiency, reducing waste, controlling food and paper costs, and improving the guest experience.
· Dispatch orders throughout the day to ensure deliveries are on-time - this is the main responsibility of this role each day.
· Oversee the maintenance of the fleet.
· Strategically route drivers and manage orders accurately and efficiently.
Customer Recovery
· Oversee and lead the recovery of customers when issues or problems arise with order accuracy, late orders, and other issues that create a bad customer experience.
Benefits:
· Competitive Pay
· Closed Sundays
· Free Meals while working
· Flexible Hours
· Sundays off
Qualifications & Experience:
· Technically minded with the ability to fix technical issues.
· Willing and able to work in a physically demanding role (work on foot for several hours).
· Demonstrated past leadership experience.
· Ability to coach, motivate and lead other team members.
· Ability to multi-task in a fast-paced environment
Operation hours are from 10:30am 10:00pm, Monday - Saturday
Must be 18 years of age or older, have a driving background check completed, have a good driving record, have a reliable vehicle that is always kept clean inside and out, complete be able to work on the weekends, and be authorized to work in the U.S.
Job Type: Full-time
Pay: $16.00
Benefits:
· 401(k)
· Employee discount
· Flexible schedule
· Health insurance
· Paid time off
Schedule:
· Day shift
· Monday to Friday
· Weekend availability