Delivery Driver/Budtender ($18.61 hourly + tip pool average $5-12 per hour)

Job Code: TBD
Job Department: Retail
Reports to: Store Manager
FLSA Status: Non-Exempt, Hourly

SUMMARY:

The Delivery Drive/Budtender is responsible for ensuring the accurate, compliant, and timely delivery of cannabis products to customers and patients. This role supports the retail operation by maintaining complete and accurate delivery manifests, upholding strict compliance with California cannabis regulations, and delivering exceptional customer service at every interaction. The Delivery Driver represents the company in the field, ensuring professionalism, discretion, and compliance in all driving, customer, and operational activities. The position requires strong attention to detail, excellent communication, and a commitment to safety and regulatory integrity.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (this list is not all inclusive)

• Delivers cannabis orders in compliance with California Department of Cannabis Control (DCC) and Title 6 regulations.
• Adheres to assigned route schedules and timelines; take only authorized breaks and follow all company procedures for route adherence.
• Verifies, maintains, and reconciles delivery manifests, ensuring accuracy in all logs and required documentation.
• Safely operates delivery vehicles and ensure compliance with all local and state traffic laws and cannabis transportation regulations.
• Inspects delivery vehicle prior to each shift, reporting maintenance issues or damage immediately.
• Uses company-issued communication devices (GPS, phone, Bluetooth) responsibly and solely for business purposes.
• Maintains accurate customer and transaction records within the POS and delivery systems.
• Handles cash and receipts in accordance with company policy, ensuring accurate reconciliation at the end of each shift.
• Verifies customer identification and eligibility before completing transactions.
• Maintains vehicle organization and security of all cannabis product in accordance with DCC storage and transportation requirements.
• Communicates effectively with the store team regarding delivery timing, issues, and compliance updates.
• Assists with order fulfillment, packaging, and preparation for delivery runs.
• Supports in-store operations, including restocking, cleaning, and customer assistance during downtime.
• Maintains knowledge of cannabis products, cannabinoids, and methods of consumption to support informed customer interactions.
• Represents the company with professionalism, courtesy, and compliance awareness during all customer engagements.
• Delivers an exceptional and compliant customer experience by providing timely, courteous, and professional service during every customer interaction, ensuring customers feel valued, respected, and well-informed.
• Executes ad hoc projects as assigned by direct supervisor.

CORE COMPETENCIES

• Provides knowledgeable, empathetic, and compliant customer service that builds trust and loyalty.
• Understands and adheres to California DCC regulations, including purchase limits, ID verification, and recordkeeping.
• Maintains up-to-date understanding of cannabis products, cannabinoids, and consumption methods.
• Demonstrates clear, professional, and courteous communication with guests and coworkers.
• Collaborates effectively with peers and management to maintain smooth retail operations.
• Accurately manages transactions, product labeling, and compliance documentation.
• Thrives in a fast-paced, dynamic retail environment while maintaining composure and professionalism.
• Upholds ethical behavior, honesty, and responsibility in all customer and operational interactions.
• Keeps work areas clean, stocked, and efficient to support smooth shift operations.
• Seeks opportunities to expand cannabis knowledge and improve service techniques.
• Adjusts to changing business needs, schedules, and regulatory requirements with professionalism.
• Handles sensitive data and customer information with discretion and accuracy.
• Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by a direct supervisor. This includes the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.

PHYSICAL REQUIREMENTS

• Constantly: Sitting while operating a motor vehicle, grasping/gripping, bending/stooping/squatting, finger dexterity, coordination of hand and eye, and entering data on mobile or POS devices.
• Frequently: Driving for extended periods of time, walking, standing, climbing stairs, and twisting.
• Frequently: Face-to-face contact with customers, staff, and law enforcement or compliance personnel during deliveries.
• Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions.
• Constantly: Use visual display terminals (e.g., computers, tablets) for extended periods of time.
• Frequently: Ability to work weekends, holidays, nights, and retail events.

EDUCATION AND EXPERIENCE REQUIRED

• High school diploma or GED
• Prior retail or customer service experience (1-3 years)
• Knowledgeable in Microsoft Word, with advanced knowledge in Excel
• Must be 23+ years old an maintain an active California Driver’s License, a clean Motor Vehicle Record (MVR), and be insurable under company policy requirements.