Delivery Driver Relief

SUMMARY
The primary purpose of the Delivery Driver Relief will serve as primary backup to deliver and
service accounts in any route in the absence of the assigned driver. Delivery Driver Relief will
promote a safe work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Represent the company in a professional manner and provide excellent customer
service.
• Promote safe work practices to include frequent behavior-based safety observations.
• Confer with Delivery Supervisors to resolve customer problems, opportunities,
competitive activity in your market, and potential overage situations.
• Is familiar with routes in all areas and departments to ensure flexibility and route
coverage.
• Is familiar with all types of delivery equipment, including, but not limited to pallet jacks,
dock and dock-leveler, hand trucks, trucks and trailers.
• Maintain a friendly, working relationship with the Manager on each account on all
routes in assigned area.
• Listen to and resolve service complaints.
• Prepare invoice, collect payment from customers and record transactions on customer
receipt.
• Check in product with Store Manager, following store policy.
• Restock displays, coolers, and cold box with new product, maintain product rotation in
backroom, cooler, and on displays
• Responsible for adhering to Overage Beer Policy.
• Perform routine maintenance on trucks and comply with all FMCSR, state, and local laws
and regulations.
• Maintain safe driving record and comply with company driving policy.
• Attend all scheduled meetings and company functions as required.
• Adhere to dress code, including safety “non-negotiables,” and be properly groomed at
all times.
• Obey all Federal, State, and local laws.
• Perform other duties as assigned.

COMPETENCIES REQUIRED
• Problem Solving – Identifies and resolves problems in a timely manner; develops
alternative solutions; uses reason even when dealing with emotional topics.
• Technical Skills – Strives to continuously build knowledge and skills; Shares expertise
with others.
• Interpersonal – Listens to others without interrupting; remains open to others’ ideas
and tries new things
• Oral Communication – Speaks clearly and persuasively in positive or negative situations;
responds well to questions; participates actively in all company meetings.
• Teamwork – Puts success of team above own interests; able to build morale and group
commitments to goals and objectives; recognizes accomplishments of other team
members.
• Business Acumen – Understands business implications of decisions; demonstrates
knowledge of market and competition; aligns work with strategic goals.
• Organizational Support – Follows policies and procedures; supports organization’s goals
and values; benefits organization through outside activities.
• Judgement – Displays willingness to make decisions; supports and explains reasoning for
decisions.
• Motivation – Sets and achieves challenging goals; measures self against standard of
excellence.
• Professionalism – Treats others with respect and consideration regardless of their
status or position.
• Safety and Security – Observes safety and security procedures.

A job description, by its nature, cannot include every aspect of the job. Because of this, any function that would reasonably fall under the responsibility of the Delivery Driver Relief is assumed and it is expected that the Delivery Driver Relief will act accordingly. The Delivery Driver Relief will be expected to perform any other task not included in this job description requested by management.