Delivery Manager

Description : Oversee delivery of all client engagements ensuring adherence to timelines, quality standards, and contractual SLAs.

Account Growth :

- Manage a multi-geography delivery organization (~400 employees) with distributed teams across India and onshore locations.

- Partner with Account Management and Sales teams to support pre-sales, solutioning, and client relationship expansion.

- Drive continuous improvement through delivery frameworks, agile practices, and process automation.

- Monitor project financials Revenue growth, utilization, margins, forecasting, and delivery budgets.

- Ensure compliance with data security, IP protection, and client audit requirements.

- Mentor and develop Delivery Managers, Project Managers, and Technical Leads.

- Implement scalable delivery models to support future growth.

- Work closely with HR and Leadership on talent planning, retention, and skill upgradation initiatives.

- Report monthly delivery performance metrics and improvement plans to the CEO amnd others.

Process compliance in delivery organization :

Job Requirements :

Experience : 15-20 years in IT services with at least 5 years in a senior delivery leadership role.

Domain Expertise : Preferably understanding of Logistics domain.

Clients :

- Proven track record of managing delivery for US and European enterprise clients.

Technical Exposure :

- Cloud (AWS/Azure), APIs, Integration Platforms, Data Analytics, and emerging Logistics Tech.

Methodologies :

- Agile / DevOps / ITIL-based delivery governance.

Leadership :

- Excellent people management, stakeholder engagement, and cross-cultural communication skills.

Educational Qualification :

- B.E / B.Tech / MCA or equivalent technical degree.

- MBA preferred (Operations / IT Management specialization desirable).