Delivery Manager cum Retail Manager
Posted Updated
- Greeting customers and identifying their specific shopping needs
- Maintaining comprehensive knowledge of current products, promotions, and store policies
- Processing cash, card, and digital payments accurately via POS systems
- Receiving shipments, tagging items, and organising stockroom inventory
- Replenishing merchandise on the floor and ensuring visual merchandising standards are met
- Managing fitting rooms and assisting customers with size or style recommendations
- Handling returns, exchanges, and customer complaints with a professional attitude
- Monitoring the floor to prevent theft and ensure a safe shopping environment
- Coordinating with team members to achieve daily and monthly sales targets
- Assisting with store opening and closing procedures, including till balancing
- Ensure that health and safety protocols are adhered to.
- Keep a meticulous record of income and expenses.
- Order ingredients in the correct quantities for the kitchen staff.
- Communicate with customers to receive feedback and manage complaints.
- Open and close the restaurant on time.
- Ensuring compliance with licensing, hygiene and health and safety legislation.
- Promoting and marketing the business.
- Overseeing stock levels and ordering supplies.
- Handling customer enquiries and complaints.
- Taking reservations.
- Greeting and advising customers.
- Problem solving.
- Preparing and presenting staffing/sales reports.
- Keeping statistical and financial records.
- Assessing and improving profitability.
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives.
- Making improvements to the running of the business and developing the restaurant.
- Coordinating daily restaurant management operations
- Delivering superior food and beverage service and maximizing customer satisfaction
- Responding efficiently and accurately to restaurant customer complaints